The tech sector has failed low-income Americans. Technology is generally built by people who have money, for people who have money. That’s because people solve the problems they understand, and with economic inequality only getting worse, most technologists don’t understand the lived experience of those with limited income. At Propel, we’re doing our part to change that. Our first app, Fresh EBT, is used by over 4 million families who get SNAP benefits (also known as food stamps) to manage their benefits, save money, and earn income. Read more about Fresh EBT here, here, and here. Now we’re building a new type of bank account specifically for people living on or near the safety net and we need your help.
We’re looking for an Operations Program Manager who will play a pivotal role in the scaling of our new debit card product by being a champion of process clarity and standardization. The right person for this role loves to build something from nothing and bring structure to a high-paced startup environment. In this role you’ll be responsible for making sure that the Debit Ops knowledge base is reliable, up-to-date, and well written. Our Customer Support and Fraud teams will come to rely on you as the leader of all things debit ops procedures. Our Operations Program Manager will also push us to be better by continuing to find opportunities to redesign existing processes and develop reporting to measure overall efficiency and effectiveness.
Propel is a for-profit software company that holds its social mission at its core. Our investors include Andreessen Horowitz, the Omidyar Network, Kevin Durant, Serena Williams, and Nas.
We are strongly committed to hiring a diverse and multicultural team. We encourage applications from traditionally under-represented backgrounds, including those with direct experience with the Supplemental Nutrition Assistance Program or other government benefits.
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