Order Processor/Administrative Assistant/Data Entry (Remote) – KnowBe4

30% 1-Year Employee Growth Rate | 66% 2-Year Employee Growth Rate | LinkedIn | $393.5M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Remote positions open to the US only.

The Order Management Specialist is responsible for reviewing every invoice for accuracy and quality, and processing every purchase order/quote on a daily basis. This role will communicate with internal/external customers to address all payment-related inquiries and/or console questions.

Responsibilities:

• Review and validate all order paperwork submitted to ensure completeness and accuracy
• Review contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
• Provide customers with access to the KnowBe4 console
• Quality check invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
• Upload Tax Certificates
• Respond to all emails from customers related to access to the console and billing, or route correspondence accordingly
• Tally and handle deposits for checks received in office
• Enter and process all incoming orders accurately and timely.

Minimum Qualifications:

• High School diploma or GED
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Fluent in multiple languages preferred
• Strong verbal and written communications
• Excellent time management and organization skills

Tagged as: >50% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded