Grand Rounds is a tech-driven healthcare company dedicated to raising the standard of healthcare for everyone, everywhere. By harnessing the power of technology, we connect nearly 6 million members to top-rated doctors and data-driven insights to make better informed healthcare decisions. Driven by premier thought leaders in patient care, technology, and business since 2011, our team of 800+ proudly serves Walmart, Costco, Salesforce, and over 140 of America’s top employers as a free employee benefit. Chosen as a 2019 Best Place to Work by Glassdoor and a UCSF Digital Health Award winner for Employer Wellness, Grand Rounds thrives at the forefront of technology-driven healthcare innovation.
The Real-time Workforce Scheduler will take ownership of scheduling activities and alignment of demand to produce, maintain and communicate effective work schedules for care and clinical staff. This includes creating optimal schedules with layered off phone activities like trainings and meetings; and providing real-time support for business owners to best match team capacity to workload. This position will be primarily focussed on supporting our clinical team but will also provide support for our member care team as required.
Developing work schedules for our care & clinician teams
Responsible for generating schedules that are aligned to the forecasted short and long term call/workload demand to the interval level in support of business plans, productivity and Operational objectives.
Allocating employees to different duties/shifts
Preparing and submitting reports for employee operations such as capacity and coverage
Ensure all exceptions are accounted for based on agent availability information as well as optimal business requirements.
Handling leave requests from employees
Work with payroll to ensure appropriate employee settlement
Assist in scheduling all off-phone activities such as offline work, team meetings, coaching, training etc.
Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and employee satisfaction.
Bachelor’s degree in Human Resources, Business Administration or related field preferred
2+ years scheduling experience with a clinician workforce
Scheduling experience in a call or service center environment also preferred
Experience with shift scheduling software
Excellent communication skills – especially written
Ability to work as part of a team; good interpersonal skills
Great organizational skills
Ability to work with little or no supervision
Excellent time management abilities
Ability to handle multiple tasks at a time
Candidates must be service oriented, self-confident, and dependable
Must work with a high sense of urgency in a fast paced environment
Must be effective and efficient working in a team environment
Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.