Honor Technology (501+ Employees, 21% 2 Yr Employee Growth Rate)

10% 1-Year Employee Growth Rate | 21% 2-Year Employee Growth Rate | LinkedIn | $255M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

About us:

Our mission is simple—we’re changing the way we care for our parents so they can live safely at home as they age. But how we accomplish our mission is anything but simple. Every day, we’re solving complex problems that don’t come with a playbook. Sound exciting? If you’re someone who shares our core values—Care Starts with Connection, Great Solutions Demand Empathy, When You Grow We Grow, Our Differences Propel Us—let’s talk.

Founded in 2014, Honor is now one of the fastest-growing, non-medical home care companies in the U.S. Why? We realized that by combining our amazing technology and operations with the local, personal touch of our partner agencies, we could make real progress transforming this fast-growing, $30BN industry. Honor’s unique approach is driving our leadership as an innovator—and our rapid growth. We have cutting-edge machine learning, a beautiful, well-designed app, and industry-leading design, paired with a strong sales, marketing, and support engine. But we’re not a tech company, we’re a human company. The technology we design just helps our people be even better at their jobs.

About the Work:

As part of a market team, the Regional Operations Manager is responsible for managing a team of Market Associates and Shift Leads who serve the needs of a growing market or region. This role drives results through a team in order to ensure a seamless client and Care Pro experience by supporting staffing efforts, responding to inbound communication from clients and Care Pros, supporting partners, as well as other assigned work to support the overall goals of their assigned region.

  • Manage a market-specific internal support team which operates 24 hrs/day, 7 days/week
    • Coach and develop the team to grow within their roles, excel operationally, and collaborate as a team
    • Plan capacity and distribute work for a team of Market Associates and Shift Leads to ensure the needs of the clients and Care Pros in the market are met
    • Monitor the team’s operations, oversee workflow execution, manage to internal standards, and surface risks to leadership to maximize the team’s impact
    • Contribute to process development to improve efficiency and communication across the team’s operations
    • Interview, hire and on-board new Market Associates as needed
  • Work with operational partners to achieve optimal outcomes to serve a market or region
    • Foster coordinated communication between the Market Associate team and the Client Managers to seamlessly execute on care-related activities and support escalated issues as needed
    • Create a culture of creative problem solving and execution to ensure that all client shifts are staffed in a timely and effective manner
    • Stay connected to partner, client, and Care Pro satisfaction and deploy team resources as needed to nurture stakeholder needs and to resolve their inquiries
    • Partner effectively with a co-Market Manager to ensure continuity of business operations and team performance 7 days / week
  • Own partner agency communications / stabilizations on the weekend
    • Manage partner relationships including communications, updates, and tight coordination
    • Triage partner requests and manage expectations appropriately

About you:

    • 5+ years of experience working in a complex client or patient management position or demanding customer service role
    • Demonstrated success in managing processes with strong attention to detail
    • Ability to effectively prioritize competing tasks
    • Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation
    • Ability to work in a fast-paced environment with the flexibility to occasionally respond on evenings or weekends
    • Management experience of non-exempt employees (ideally in operations or homecare/healthcare) preferred

 

What’s next?

Honor is remote friendly! We’re hiring across the U.S., with an entirely virtual interview and onboarding process. No roles will require permanent relocation, but as conditions allow, we’ll have office space for in-person collaboration in our San Francisco Bay Area, CA and Austin, TX hubs. If you’re looking for a great job that offers you the opportunity to work from home, we’d love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

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