As a Bilingual Technical Support Analyst, you will be a trusted advisor to healthcare organizations, helping them overcome technology obstacles with their telemedicine offering. You will be responsible for reviewing, analyzing, and monitoring video connectivity and performance, preventing network and technical issues, and intervening in real-time to resolve technical breakdowns. This position will also manage customizing and maintaining telephone, email, and chat support ticket systems.
In addition, you’ll need to collaborate with multiple departments to ensure product reliability and stability and innovate business practices that strengthen our quality assurance and issue resolution processes. You will also track and report metrics, adjusting strategy and tactics based on your analysis of outcomes. As a Technical Support Analyst you will ensure that our customers successfully connect to their patients through the eVisit platform.