Ghost is a full stack web application that’s used by millions of creators, startups and businesses to run their independent publications. It’s one of the most popular modern open source projects in the world. We’re a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it’s generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we’ve been profitable since year 1. We’re transparent in both our mission and our metrics. You can read more here.
We believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.
We’re a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don’t preach or take ourselves too seriously. You can still be ambitious without needing everything to “change the world”. Ghost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.
Ghost is looking for two Customer Support Representatives to provide world-class support to our customers. You’ll spend most of your day providing fast and painless customer support via email – this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost. We won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked. Our ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.
$50,000 — $70,000/year