The primary objective of Olo’s Sales Operations Manager is to support and enable Olo’s frontline sales team to sell more efficiently and effectively by providing strategic direction and reducing friction in the sales process. This all-star will help define and manage our sales processes, tools, reporting and will act as the liaison between the sales team and our executive, finance, legal groups regarding all aspects of the commercial relationship with our customers.
What You’ll Be Doing
Develop, improve and implement new processes or process improvements around all aspects of sales (such as prospecting, contracting or renewal processing)
Develop and implement accurate reporting related to all aspects of the sales process. (pipeline, opportunities, renewals, customer onboarding, terminations and any derivative reporting or dashboarding.)
Participate and support the sales team during the negotiation of customer agreements. Coordinate internal, customer, and outside legal teams during the sales process.
Work with the Sales Systems Manager to identify and deploy new processes within our CRM platform.
Develop and maintain strong working relationships with business partners within the organization (Sales, Marketing, Finance, Customer Success, Product, Development)
Advise leadership of opportunities to leverage data and process improvements to support strategic goals.
Capture and provide sales intelligence for use in goal planning, territory segmentation, coverage analysis, white space analysis, etc.
Coordinate certain administrative activities for the Chief Customer Officer and Customer Team Leadership.
Generate, manage and own all documentation related to sales processes and external resources (i.e. – pricing guides, deployment guides, etc.)
What We’ll Expect From You
BA/BS degree or equivalent
4+ years of experience in a sales administration, operations or finance role.
Excellent written and verbal communication skills
Excellent project management and analytical skills with strong bias-to-action
Proven experience working with Sales teams, preferably in a complex B2B sales environment
Proven experience working with all levels including company leadership
Proven experience with Salesforce
Experience in creating reports and dashboards for sales visibility
Intermediate/advanced skill with Microsoft Office & Google Docs
Strong customer-centric interpersonal dynamic
Humble confidence and inspiring leadership
Legally able to work in the United States
What’s Important to Olo
Our families come first. We know they make us who we are and they are who we live and work for every day.
Olo is our extended family. We’re in this together, fighting for one another. We’re happy to be here. We will not let one another down.
We learn from and fight through setbacks. We recognize and help one another with direct feedback.
We care about you. We offer 20 days of paid time off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan.
We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed to doing our part to move the needle.
Olo is committed to the well-being of candidates, employees and our community. The Olo NYC Headquarters will be closed for the foreseeable future because of the global outbreak of COVID-19. While an in-person interview is typical for many roles at Olo, we will conduct interviews via video conferencing while our HQ is closed. Olo benefits from the fact that over half of our workforce is remote, therefore we are accustomed to conducting interviews via video conferencing and we anticipate no impact on our recruiting timelines. We encourage candidates to share any concerns or questions with Olo’s recruiting team.
Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform for over 300 brands, such as Applebee’s, Checkers & Rally’s, Cheesecake Factory, Chili’s, Dairy Queen, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Portillo’s Hot Dogs, Shake Shack, sweetgreen, Wingstop, and more. Learn more at www.olo.com.
Olo’s headquarters is located on the 82nd floor of One World Trade Center. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients’ menu items (now you know why we give out FitBits!). Check out our culture map:https://www.olo.com/images/culture.jpg.
We encourage you to apply!
Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!