*This position will be open to applications until 9am Pacific, Monday, May 10th, 2021.
Truss is a software consultancy known for trust, pragmatism, autonomy, and expertise. We believe strong relationships with our clients, contractors and employees are fundamental to doing great work.
Truss is tackling tough technical problems for the private sector and government (primarily federal, but also state and local). We practice and advocate modern development practices to build software and streamline infrastructure. As a Truss Client Success Manager you will bring our impact and our values to our clients. You will understand our clients’ and Truss’s success strategies. You will guide our development teams towards realizing these goals, and you will use metrics and data to demonstrate Truss’s impact to your clients.
We are seeking a client-facing leader to serve as a trusted point of contact for both government and private sector partners across the entire customer lifecycle. This is a high visibility position that will allow you to continuously enrich your skill-set working in an energetic yet balanced environment with a cross-functional team of curious, helpful people.
In this position you will:
Strategically ensure project success by focusing on client satisfaction, client communication, and the overall management of client relationship.
Identify project risks early and take proactive actions to mitigate these risks. Surface strategic insights to the team by paying attention to possible changes to the project, and communicating them to Truss.
Work with project delivery teams to execute on contract terms, staffing and conditions to ensure on-time delivery of projects while managing costs.
Create and control the narrative of Truss’s impact on the client through identifying, measuring, and communicating the markers of our project’s success and value.
Collaborate with Sales to generate qualified opportunities within client organizations in an effort to secure new business and ensure expansions and renewals of our existing contracts whenever possible.
Here’s what we hope you’ll bring:
Strategic thinking, like Chess but with more pieces.
Problem solving, assertiveness, and working well under pressure.
Empathy for customers and coworkers to understand their struggles and a passion to help make things better.
Exceptional communication, especially listening and collaboration skills, as well as an understanding of how to generate trust in a complex environment.
Experience working with cross-functional agile software development teams (e.g. Product, Engineering, Design and Research).
Bonus: Experience working on public sector projects, either as an employee or contractor, with knowledge of government bureaucracy, procurement, and security considerations.
If you have more experience than is reflected here, that’s great! We’ll be pleased to exercise your broader/deeper skill set. We value inclusion and welcome diverse viewpoints.
There are many opportunities within the CSM practice. Initial project/s assignments will be tailored to the background, experience, and interests of the person selected.