Senior Customer Experience Specialist Customer Service

9% 1-Year Employee Growth Rate | 8% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Description

Kforce has a client in Carrollton, TX that is looking for a remote Senior Customer Experience Specialist for their team. If you’re interested in learning more about the mortgage process while maintaining strong customer service, this position may be for you. This role will be remote – anywhere outside of Texas.

Requirements

• High School diploma/GED and 3-5 years of mortgage experience/customer service
• Understanding of federal and state mortgage servicing requirements, standards, and processes
• Understanding of mortgage-related terms, such as escrow, taxes, closing documents, and insurance
• Understanding of loan processing systems; Encompass, MSP, & FICS preferred
• Excellent written/verbal skills
• Excellent comprehension skills
• Comfortable emailing and speaking to Loan Officers/Branch Managers
• Ability to adapt to a high-pace, dynamic environment (high volume data entry)

Tagged as: 501+ Employees