Resolvepay (11-50 Employees, N/A 2 Yr Employee Growth Rate)

N/A 1-Year Employee Growth Rate | N/A 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

About us

Resolve helps B2B merchants and marketplaces manage net terms for their customers by eliminating the headaches and risks of manual credit checking, payment collection, and payment reconciliation. This means our customers can get paid faster, improve their cash flow, and grow their sales.

Our mission is to build the future of B2B payments by making net terms simple and easily embeddable.

Some things we’re proud of:

  • We spun out of Affirm to extend buy now pay later capabilities for B2B transactions
  • We’ve processed over $100M in payments for thousands of businesses
  • Backers include Insight Partners, Initialized Capital, PayPal/Affirm co-founder Max Levchin, and other top tier investors
  • Founders: Chris and Brian are serial entrepreneurs and YC alumni

 

The role

As a Customer Success Manager at Resolve, you will build relationships with our merchants and help expand their business with Resolve’s terms offering. You will ensure sound strategic direction and effective detailed plans are in place.

 

What you’ll do

  • Manage a portfolio of key accounts to develop long-term business relationships
  • Implement a proactive client management strategy to encourage retention and growth with our merchant partners
  • Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment
  • Promote marketing best practices and optimization strategies with our merchant partners
  • Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy
  • Collaborate cross-functionally across our Operations, Credit, Product, Marketing, and Growth teams to improve the Resolve offering for our merchants
  • Refine CSM playbook and best practices

 

What we’re looking for

  • 3+ years of customer-facing experience in an early-stage or growth environment
  • A strong business generalist with an acute product sense & deep empathy for the user
  • Excellent client management skills with the ability to manage complex accounts
  • Willingness to learn and adapt to a dynamic and unknown environment
  • Strong written and verbal communication skills
  • Experience in managing cross-functional projects with a high attention to detail
  • Excellent analytical abilities and the ability to think at scale
  • Ability to build relationships and influence towards outcomes
  • Excellent problem-solving and analytical abilities
  • Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus
  • Experience in e-commerce, B2B marketing, SaaS, fintech
  • Previous new business sales experience is a plus (not required)

 

Bonus

  • Experience with white-label and API-based solutions
  • You’ve worked at a startup, or have experience on greenfield initiatives
  • You’ve worked with distributed teams and have opinions on how to best collaborate remotely

 

What we offer 

  • Competitive pay
  • Strong team culture fueled by humble horsepower
  • Fully remote & flexible work environment
  • Company retreats 2X per year
  • 100% paid healthcare/dental/vision coverage for employee (70% base coverage for dependents)
  • 401(k) plan
  • Meaningful equity stock options
  • Paid parental leave
  • Unlimited PTO
  • WFH stipend
  • Subsidy for fitness tracker
  • Learning and Development resources

 

Resolve is shaped by a strong respect for each individual. This applies to every aspect of employment – from equitable wages, work-life balance, the freedom to be your whole self, to equal opportunities for growth and development at Resolve. We believe wholeheartedly the more inclusive we are, the better our work will be. We believe strongly that we benefit from diversity and encourage applicants from underrepresented backgrounds to apply.

Tagged as: 11-50 Employees, Hide US-Only Jobs

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