Wagestream is the global leader in Earned Wage Access (EWA). We provide an income streaming solution for employers to give employees instant access to their earnings, and prevent them ever having to go into debt between pay cycles.
We were founded for a social purpose to reduce the poverty premium. We believe the monthly pay cycle is fundamentally broken and unfair to employees, and that we can fix it. We know financial services are better served through the employer, and have built a set of tools [track, stream, save, learn], that boost the financial resilience of a workforce and have a measurable and proven impact on employee retention and productivity.
We love our clients and do everything we can to support them. We already help 350,000 employees access their income when they need it, across some of the largest organisations in the UK including the NHS, Bupa, Holland & Barrett, Stonegate Pubs and Rentokil. In July 2020, Wagestream raised additional funding to expand into new markets in Europe and North America. Our mission is to provide fair financial services to all and our technology has started to create a whole new category; the workplace bank.
About Member Success
The Member Success team is responsible for rolling out the red carpet when employees utilise Wagestream to access their wages; from their first login through their entire end-user experience.
Our team sits in the heart of Wagestream, supporting and maintaining relationships with Wagestream clients and their colleagues. Working together with our Commercial and Engineering teams, we deliver exceptional service for our clients in the pursuit of bringing Wagestream to as many employees as possible. No two days are the same and we like it that way!
You would be joining our completely remote and flexible team of customer support representatives; making connections around the world!
Senior Customer Support Representatives are responsible for:
*Please note – Member Success work to deliver 24/7 customer support and this role covers our early morning shift*
What experience would we expect you to have?
(But if you’re close… that’s still a conversation we would like to have!)
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: UK Only.