Ada (501+ Employees, 361% 2 Yr Employee Growth Rate)

67% 1-Year Employee Growth Rate | 361% 2-Year Employee Growth Rate | LinkedIn | $190.6M Venture Funding

What Is Employee Growth Rate & Why Is It Important?


We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 2.9 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation! 
The passion of our people and dedication to their craft continues to drive our dramatic global growth. 
Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.  
We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.
We are looking for a Business System Analyst to operationalize our data, using objective insights to solve problems, and measure the impact and success of marketing & sales initiatives. This role will report into our Director of GTM Systems, and work closely with Growth Marketing, Business Development, Marketing Operations, Sales Operations and Finance teams.
-Improve marketing & sales analytics through data management and enablement.
-Optimize tracking capabilities to deliver a best in class reporting experience.
-Evaluate marketing & sales effectiveness and contribute to forecasting growth.

About You

    • 3-5  years experience in a business analyst, systems analyst, or equivalent role working with Salesforce.
    • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines.
    • Has 3+ years of experience with CRM (Salesforce), marketing automation (Hubspot), website tracking (Google Analytics/SimilarWeb) systems, and productivity applications (Outreach, Gong, Clari).
    • Ability to analyze data sets including segmentation & data augmentation and explain technical concepts in easy-to-understand ways.
    • Experience converting business objectives into technical requirements.
    • Experience managing cross-functional teams through UAT.
    • Ensures that the Applications we implement deliver expected ROI by driving monthly/quarterly reviews framed by actionable metrics.


    • Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Go To Market Operations projects.
    • Partner with Sales Operations Partners to understand Sales requirements and process and tool enhancements needed by segment.
    • Capture, analyze, and validate business needs of stakeholders, using data and information from various sources.
    • Independently review requests and troubleshoot issues to understand process and technical inefficiencies, identify root causes, and drive and implement best practices solutions.
    • Support change management and enablement.

Nice to have

    • Experience in UX design
    • Certified Salesforce Administrator
• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities
About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 
We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.  
Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

Tagged as: >100% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded

Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Forgotten Password