Community powers direct relationships and one-on-one conversations between Leaders and their Members through text messaging at scale. Launched in 2019 and headquartered in Santa Monica, Calif., Community is breaking new ground in trusted marketing and communications channels by connecting Leaders–global pop culture stars, local community organizers, small business owners and brands–to their Members to drive conversations that convert into actions, sales, revenue and more.
About the Role and Your Impact
As Senior Manager, Business Operations you will create the systemic changes necessary for the growth of Community. Reporting directly to our Head of Business Operations, you will act as the driver and business owner for transformational projects and processes. You will work to unlock additional growth potential for Community, ensuring we’re successfully achieving our collective goals as an organization.
Your work will be instrumental for scaling our organization, as we serve thousands of customers and tens of millions of users. You will play a pivotal role in identifying operational needs, analyzing bottlenecks and inefficiencies of current processes or practices and employing strategies, tactics and/or managing projects to help resolve these before they slow down our growth or negatively affect our business.
We expect you to work cross-functionally and in close collaboration with leadership with respect to monetization, user, revenue and customer growth, onboarding velocity and customer retention, while promoting data-literacy and providing analysis across the organization. You will be a core contributor to managing and utilizing our OKR process (Objectives and Key Results) to ensure the unified and successful pursuit towards our core, organizational goals.
To succeed in this role you should be a problem solver at heart with an analytical mind; a proficient product thinker with an eagerness to learn and grow. You have the ability to independently manage projects and deliver results against tight deadlines in a constantly changing environment, and bring advanced people skills which enable you to work towards a solution across multiple teams and personalities.
What You’ll Do
What You’ll Bring
Community is proud to be an equal opportunity employer. We commit ourselves to inclusivity across race, gender identity, sexual orientation, religion, body size, disability, age, and class – in everything we do.