Help Scout (51-200 Employees, 45% 2 Yr Employee Growth Rate)

36% 1-Year Employee Growth Rate | 45% 2-Year Employee Growth Rate | LinkedIn | $13M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Help Scout is a remote first company, with 160 employees(and growing!) working from 80+ cities all over the world to build helpful, human customer service tools. Our mission is to grow our world class team full of diverse, talented people that are united by an enthusiasm for great products and being helpful to others. We’re also a Certified B Corporation!
As the People Business Partner for our Experience organization, you’ll support leadership, managers, and individual contributors within the Product, Engineering and Design teams in pursuit of their best work. In practice, this means partnering with coaches to build high-performing teams, while also contributing to strategic initiatives that undergird our culture and values.

About the role

    • Strategic Advisory – You’ll provide strategic partnership and leadership with coaches to drive the needs of the business goals forward. This includes developing programs that focus on retention, engagement, recognition, and performance management.
    • Data-Driven Problem Solving – You’ll collect, analyze, and identify trends in qualitative and quantitative people-related data(including engagement surveys, off-boarding and on-boarding surveys, pulse surveys, etc.) to monitor and improve organizational health, and recommend new initiatives.
    • Influential Storytelling- You will be a part of improving  our current process for performance management and take it to the next level. This will include updating how we approach self assessments, , individual goal setting, and roadmaps.
    • Trusted Coaching – You’ll be a coach to our coaches, helping them through difficult conversations, performance concerns, terminations, headcount planning, and career development discussions with their direct reports. You will approach all of these discussions through a lens of diversity, equity, and inclusion.
    • Independent Voice – You will partner with the various leaders on the people team to customize team learning and development programs, as well as deploy existing training focused on culture, company best practices, and career progression.
    • Salary – We have an internal transparent salary matrix for each team. For this role, we are paying $155,000, $161,000, or $167,000 depending on experience. Read more about how we approach compensation here!

About you

    • You have outstanding communication skills and you know how to adapt in a variety of situations and with different audiences. You can handle difficult situations/conversations with poise, professionalism, and with empathy. You have no issue holding a“room” when needed and running presentations with a data-centered approach.
    • You understand and have experienced scale and growth within a technology function and can handle the ambiguity and priority shifting that can sometimes go with that.
    • You’re excited when you see companies prioritizing DEI initiatives. You know that D&I work is an ongoing, evolving process and feel passionately about infusing D&I into people processes.
    • You are tech savvy and have demonstrated analytical and problem solving skills, with the ability to analyze data, understand trends and develop recommendations for action. You are comfortable with formulas and functions in Excel / Google Sheets.
    • You have broad experience in managing a variety of employee relations situations in the US and around the world. You have experience coaching first-time managers as well as more senior leaders(and you love doing it!).
    • You believe remote teams are the future of work. It’s a bonus if you have experience working with remote teams and have some idea of what policies and training help them succeed most.
    • To ensure sufficient overlap with your teammates, we’re looking for candidates that live in UTC-5 (East coast US) and UTC-7 (as far as San Francisco) time zones.
Benefits
Competitive salary – Our salary formula is public to all employees (but doesn’t divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.
Health and dental insurance – We cover you and your family’s health/dental insurance 100%. If you are based in the US, we’ll cover you on our Aetna policy. If you’re based outside the US, we’ll reimburse your out-of-pocket health and dental insurance costs.
Long-term/short-term disability insurance & life insurance – we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
Flexible vacation – Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
Sabbatical – After you’ve been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.
Paid parental leave, including adoption and foster care – 12 weeks of paid leave for all new parents.
401k with 1% match– via Betterment for Business (currently US only)
Personal Development stipend – Up to $1,800 per year to improve your craft
Bonuses – everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.
Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you’d like to rent a co-working desk somewhere.
Complete transparency – Everyone has full access to business metrics and financial information about the company.
About Us
Help Scout is made by roughly 160 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.
Why Help Scout?
We’re remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a “remote first” company have a hard time going back to the old way of doing things.
We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we’re dedicated to setting the team up for success. Today our leadership team is 62% women, and that’s just the start. Here’s our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.
We’re committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It’s not a cost to be optimized, it’s their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.
We’re leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.
Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do.

Tagged as: 51-200 Employees, Hide US-Only Jobs, Venture Funded

Job Overview
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