Customer Success Group
Salesforce Industries Advisory Services (Program Architects) provide trusted Industry-specific business and enterprise-level technical advice to major customer organizations globally.
We work within the broader Salesforce Industries Customer Success team and serve as the Customer Advocate to ensure success throughout the Customer life cycle.
The Salesforce Industries Program Architect will be well versed in using the Salesforce Industries Industry Cloud Applications and Methodologies strategically.
A Salesforce Industries Program Architect will engage our Customers, from CxO to program level, to understand their business priorities, their technology architecture landscape and digital strategic aims in order to ensure effective digital transformation with great holistic success.
We live the Salesforce Industries values in everything we do: Customers First, Integrity, People at the Core, Innovation, Speed matters, Giving Back & We are all shareholders.
Collaborate with customer to understand and execute against the long term strategy
Be the overall Salesforce Industries customer advocate for enabling the digital transformation by actively engaging full-time to providing solution/technical guidance and demonstrating leadership
Take accountability for the Salesforce Industries architecture and design. Provide design guidance/patterns to customer, other SIs and implementation team
Ensure you have a deep understanding of the Vertical Industry
Continuously provide best practices to ensure the customer receives desired returns on investment
Be a conduit to Salesforce Industries product and engineering team on behalf of the customer. Align customer on future roadmap and upgrades
Become highly certified and recognized Salesforce Industries platform expert
Participate in specific governance meetings where Salesforce Industries needs representation
Build CxO, business, IT and enterprise architect level relationships within the customer team. Being able to influence leaders from customer teams is crucial
Contribute to the growth of PA program across Salesforce Industries globally. Mentor newer team members on being a top performer in that role
Measuring Program Architect value-add to the customer and ensure high stickiness
Extensive (10+ years) experience and understanding of the health industry and need for digital disruption
Foundational understanding of individual, small group, large group plans supporting medical, dental, vision offerings
10+ years of enterprise consulting experience spanning large organizations and enterprise platforms such as Salesforce.com, Oracle, Siebel, Microsoft, Amdocs, Netcracker, etc.
5+ years experience as a Senior Architect and/or CTO in a mid to large sized organization. Successfully demonstrated leadership and influential skills in a complex organization
Experience with key areas of enterprise architecture, including integration technologies, master data management, AWS, CDNs, etc.
Experience with Agile implementation frameworks
Ability to work independently and be a self-starter in one or more of the following domains: front- and back-end solution architecture, web/mobile solutions, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs
Proven ability to analyze, design, and optimize business processes via technology and integration
Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
Accomplished speaker with the ability to evangelize best practices at various levels within a large organization, SIs or a combination of the two
Continually study new Salesforce Industries & Salesforce technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
Excellent communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences
Travel to the client site (average of 75%), but may be higher or lower based on the client engagement
Passionate about solving tough client problems
Salesforce Certified preferred- Admin, Developer, Sales and Service Clouds
Alternatively, Architecture certifications from equivalent platforms (AWS, Oracle…)
Prior platform experience at Oracle, Integration Platforms such as Informatica, SSO, Security/Data Privacy, Mobile, etc.
Extensive experiences with integration platforms supporting mission-critical, large volumes
Understanding of Integration Patterns and Enterprise Component architecture
Understanding of DevOps and Release Management for large scale transformation projects
Ability to use Google and Microsoft productivity tools
Not afraid to get hands dirty to solve problems or demonstrate certain development patterns
Understanding of Mobile and Lightning Style frameworks and channels
Desired Certifications / Qualifications
Salesforce.com certifications in Administration, Sales/Service Cloud, Marketing Cloud, etc.
Bachelor’s or Master’s degree in Computer Science, Software Engineering, STEM Subject, Business or a related field
Product catalog and CPQ solutions (e.g. Apttus, Siebel, Steelbrick, NetCracker, Amdocs, etc)
Affiliated to industry forums such as TM Forum (SID, eTOM), InsurTech
Solid understanding of regulations such as HIPAA, GDPR, etc.
TOGAF / Architecture qualification
Agile Methodology certification (eg Scaled Agile Framework)
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