Senior Project Manager Onboarding
Location: Texas, Washington, Nebraska, Minnesota, California
Customers expect to be immediately recognized while receiving personalized service delivered consistently across interactions and channels. Unfortunately, companies are struggling to keep up with these expectations. Tenfold provides the connective tissue between a company’s communication platforms and customer data, empowering sales and service teams with a 360-degree view of a customer at the moment of interaction, capturing 100% of customer conversations, and automating repetitive and time-consuming steps across disparate systems.
Backed by Andreessen-Horowitz, Salesforce Ventures, and NextCoast, Tenfold transforms customer engagement for more than 600 customers in over 50 countries including several F100 companies.
At Tenfold, we are changing the way that companies recognize and respond to their customers at the moment of interaction, helping them have better customer conversations. In the past, you would contact a company through their customer service line and quickly become frustrated having to provide your account number or basic information over and over again, waiting on hold through long periods of silence while the rep looks up basic information. It’s an everyday stressor that’s outdated and unnecessary and it is also why we started Tenfold.
Tenfold enables companies to better engage with customers and improve their customer experience by automatically syncing the data between their existing CRM system, telephony platform, and other digital channels (email, SMS, chat, etc.). Customer-facing agents will have added insightful context to the person they’re speaking with, allowing them to have more personal and productive conversations.
Tenfold is used primarily by sales and customer support teams to ultimately serve their existing and future customers better by having more meaningful conversations leading to happier customers. Sales members can personalize their conversations to convert more. Customer support agents can serve more customers in a more efficient manner.
Tenfold is looking for a Senior Project Manager Onboarding to join our growing team. In this role you will directly manage implementations of new and existing Tenfold customers, working with each customer to understand their key business objectives and ensure efficient integration of relevant systems. You will work in close partnership with our Support, Sales, Customer Success, Partner, and Engineering teams. The right person will have a consistent track record of success building rapport with customers and working effectively with diverse stakeholder groups from marketers to developers to C-Level executives. Overall we want problem solvers to help our customers start realizing the value of Tenfold from day one. As a Project Manager you will:
Working at Tenfold:
As a US employer, Tenfold is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.