CVS Health (501+ Employees, 13% 2 Yr Employee Growth Rate)

5% 1-Year Employee Growth Rate | 13% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Job Description
As a Sr. Tech with the IT Service Center, you will provide level 2 support to CVS Health employees, customers, and clients. You will be expected to assist in the resolution of in-depth technical issues by analyzing, diagnosing, and implementing fixes 100% over the phone. In addition, you will be expected to facilitate monthly pod meetings, along with assisting and monitoring pod members via TEAMS chat and Avaya CMS. This position requires close collaboration with leadership on training opportunities for colleagues as well as the mentoring of fellow agents. As a Sr. Tech you will be required to handle high priority escalations as well as business critical issues.

The Sr. Tech IT Customer Support Technician duties:
• Ability to prioritize and quickly resolve technical issues.
• Consistently adheres to defined help desk processes and procedures.
• Highly analytical thinking & problem solving skills.
• Maintains an advanced level of knowledge for supported products and support policies
• Responsible for deploying software using automated tools
• Effective, supportive and responsive team player that can collaborate to resolve complex issues
• Excellent customer service ethic with ability to communicate with and train non-technical audiences on software and systems use
• Ability to adapt quickly to new technologies and changing business requirements
• Proven ability to quickly learn new applications, processes, and procedures
• Independent judgment and initiative
• Comfortable under high-stress and exhibits the poise to focus in a fast-paced environment

• Regular and reliable attendance
• Excellent oral and written communication skills
• Perform all responsibilities of this position while continually presenting a positive and professional example for the rest of the team and the company

Required Qualifications
3+ years experience with ability to prioritize and quickly resolve technical issues.
• Consistently adheres to defined help desk processes and procedures.
• Highly analytical thinking & problem solving skills.

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
CompTIA certifications are preferred but not required

Verifiable High School diploma or GED is required.

Bachelor’s degree preferred but not required.

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

Job Overview
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