Tenfold is the leading iPaaS for Contact Centers, integrating dozens of telephony systems with market leading CRMs. Using Tenfold, contact center agents become context aware at the moment of interaction via Tenfold’s Agent UI and benefit from automations Tenfold introduces to the interaction lifecycle allowing the agent to focus on the conversation while Tenfold identifies the caller, saves structured data about the call to the CRM, and provides a consolidated interface for agent notes and dispositions.
Tenfold is Series C-funded and headquartered in Austin, Texas.
We are looking for a Senior Technical Product Manager who will be responsible for defining and shepherding the development of scalable software products designed to improve contact center operations. The Senior technical Product Manager should have a deep interest in technologies to drive product innovation across contact center and digital channel technologies. This is a highly cross-functional role responsible for partnering with other product owners, user experience designers, end users, and engineering leads. The successful candidate understands how engineers work and are passionate about delivering world-class contact center software. We’re optimizing for a product manager with a background in contact center and digital channel technologies. This position requires a strong technical skill set.