CVS Health (501+ Employees, 13% 2 Yr Employee Growth Rate)

5% 1-Year Employee Growth Rate | 13% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Job Description
Part of the team responsible for our Service Excellence meetings. These are sessions in which colleagues from all areas of our PBM and throughout CVS Health come together to determine the root causes of challenges being faced by our clients and their members. Beyond mitigation and understanding why the incident occurred, the goal is to create durable solutions for our clients. Team responsibilities include determining the right topics to come to these meetings and timing, assisting the business teams with data gathering and readiness ahead of the session, the quality of conversation itself, and ensuring that durable commitments from the meeting are captured.
• Work with colleagues throughout the PBM to ensure that topics are ready for meaningful conversations at our Service Excellence meetings
• Escalate challenges and concerns, as appropriate
• Drive best practices in Service Excellence execution into the entire PBM
• Capture and share commitments generated in our Service Excellence workshops
• Help to foster an environment of continuous improvement as part of our CSX initiative

Required Qualifications
3+ years of experience in process improvement, including root cause identification

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
• Healthcare background
• PBM industry knowledge
• or similar CRM experience

• Bachelor’s degree required; equivalent work experience may substitute

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

Job Overview
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