Devoted Health (501+ Employees, 134% 2 Yr Employee Growth Rate)

43% 1-Year Employee Growth Rate | 134% 2-Year Employee Growth Rate | LinkedIn | $2B Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Devoted Health is a new health care company looking to improve the lives of seniors in America. We are guided by a deep belief that every senior should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.  With aging demographics and rising health costs, this is an industry and problem space that needs today’s best talent working on solutions with high integrity and a long term view. We will improve the lives of seniors by helping them navigate the healthcare system, by utilizing world-class technology and data to enable a simplified experience, by partnering with top providers for better health outcomes. We are building a stellar team to drive towards our starting point goal to launch a Medicare Advantage plan and clinical services in 2019.


Why Devoted:

Make a difference… a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. We’re a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they were our own mothers or fathers. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. With their support, we look forward to building a health plan and clinical services that will give seniors easy access to the high-quality care they deserve. 


A bit more about this role: 

The Special Needs Plan (SNP) Program Director drives program oversight, decision-making, and issue resolution to assure day-to-day operational excellence, compliance, and ongoing scalability of Devoted’s special needs plans (e.g., DSNPs, CSNPs).  


This individual diligently monitors program performance against core SNP program key performance indicators, partnering with internal and external constituents to effectively drive operational improvements.  For example, he/she partners with Compliance to ensure organizational understanding of and adherence to state and federal Medicaid and CMS SNP requirements, and he/she partners with Enrollment and Provider Services teams to streamline the provider verification process for CSNP enrollments.


The ideal candidate is a proven team player, leader, and individual contributor who can effectively make data-driven decisions, engage a diverse group of leaders cross-functionally, and facilitate operational change.  He/she has a proven track record of success implementing corporate programs and/or projects and must be able to think critically to analyze performance and identify opportunities for improvement.  


Responsibilities include:

  • Provide day to day oversight of active SNP program operations to assure optimal cross- functional operational performance, regulatory compliance, and highly desirable member and provider experiences

  • Actively monitor performance against core SNP program KPIs, including but not limited to, Health Risk Assessment (HRA) operations, CSNP enrollment verification process, and SNP Model of Care adherence

  • Review, synthesize, and ensure organizational understanding of and readiness to comply with new SNP requirements (new CMS SNP requirements and/or Medicaid requirements)

  • Design and implement new programs and workflows to (a) meet new programmatic requirements and/or (b) streamline current SNP operations

  • Develop and manage SNP program roadmap to ensure ongoing operational excellence and new program year readiness 

  • Partner with Member Experience to actively monitor and improve end-to-end SNP member experience 

  • Refine and submit annual Models of Care (MOC) for DSNP and CSNP plans; support ongoing oversight of Care Management programs to ensure MOC adherence

  • Facilitate implementation of new Medicaid requirements, as needed (e.g., stand up Consumer Advisory Committee, comply with offshore data processing restrictions) 

  • Leverage past performance results to inform future strategy of product direction and bid design

  • Manage operational budget for SNP programs; assess cost to serve these populations and support Finance/Product teams with ROI analyses of SNP product(s) as applicable


Attributes to success:

  • Strong operations management discipline with strong analytic, data-oriented mindset

  • Ability to cultivate and maintain positive working relationships with leadership across the organizations and external partners

  • Knowledge of core SNP requirements (and/or strong desire to learn)

  • Superb written and oral communication skills  

  • Comfort operating autonomously and ability to effectively deal with ambiguity

  • Results-oriented with a willingness to take initiative and get the job done

  • High degree of professionalism


Desired skills and experience:

  • 7-10 years of relevant business experience

  • Demonstrated progression of leadership, responsibility, knowledge, and experience

  • Health plan and Medicare Advantage experience strongly preferred


If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you! 





Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.


As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.


COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance.

Tagged as: >100% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded

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