Rakuten Americas (501+ Employees, 8% 2 Yr Employee Growth Rate)

7% 1-Year Employee Growth Rate | 8% 2-Year Employee Growth Rate | LinkedIn | $34.5M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Job Description:


We are looking for a senior DevOps Engineer to provide engineering design and support for our current and future global infrastructure. This engineer will be helping to migrate existing services from on-prem to cloud offerings, manage services in a multi-region hybrid configuration, deploy new technologies as business units request them, and perform a very broad range of tasks at a multi-business unit level. You will also be a local resource for other DevOps personnel and will be part of a team that helps set direction for all DevOps and centralized tools across our organization.

This small team directly supports all core technologies and services like DNS/certificates, auth/file/monitoring/alerting, CI/CD tools like Jenkins, GKE/Kubernetes clusters, ELK stacks, Terraform, SQL/NoSQL solutions, load-balancing/networking/firewalls, and many others for both multi-region cloud and multiple on-prem locations. This is an opportunity to showcase your skills in a centralized DevOps role, and build and design multi-site, hybrid, enterprise level solution as a key member of a large global organization.


  • Reconfigure current deployment solutions to provide cloud-ready solutions as necessary
  • Design highly available and secure solutions for production services
  • Manage shared services including DNS, Ceph or other distributed storage solutions, Grafana, Kubernetes, CICD tools (Jenkins/Artifactory, etc), Site24X7 or other monitoring and alerting solutions, ELK
  • Be an SME for teams migrating to the cloud; Assist with cloud permissions/networking/design as required
  • Provide top-level support for CentOS or similar LINUX kernels from deployment through tuning and troubleshooting
  • Document and automate existing deployment processes
  • Work closely with development and architecture teams in an engineering capacity to support and improve ongoing processes and onboard new technologies
  • Provide load-balancer, firewall, and general networking support
  • Mentor junior DevOps team members and champion shared service offerings
  • Provide support for multiple development and QA environments
  • Drive continuous improvement initiatives to improve systems and infrastructure


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge and experience with large scale SQL/NoSQL solutions.
  • Experience working with geographically dispersed multi-site geo-redundant data centers.
  • Experience with MySQL Cluster/NoSQL or other sharded data tiers.
  • Experience supporting ELK, Splunk, or similar solutions
  • Experience supporting message queueing applications (Kafka, Pub/Sub, etc)
  • Ability to drive root cause analysis.
  • Good communication skills.
  • Ability to both collaborate with people around the globe, and work relatively independently


  • Bachelor’s degree in Computer Science or equivalent combination of technical education and work experience.
  • 3+ years of technical system operations experience in an enterprise environment, with 2+ years of cloud experience.
  • 2+ years of experience with one or more CM tools like Helm, Puppet, Terraform, or Ansible
  • A deep understanding of LINUX operations and tuning.
  • Familiarity with enterprise level security tools and best practices
  • Strong Docker/Kubernetes experience.
  • Strong Github and Jenkins or equivalent experience.
  • Familiarity with virtualization and shared file system technology.


Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

  • Always improve, always advance. Only be satisfied with complete success – Kaizen.
  • Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
  • Hypothesize – Practice – Validate – Shikumika. Use the Rakuten Cycle to success in unknown territory.
  • Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
  • Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

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