Support Account Manager
At betterworks, we are committed to customer success and delivering outstanding experiences, results, and business value throughout our customer’s journey with us. We are looking for an experienced, results-oriented Support Account Manager who will be responsible for delivering premier support and service experiences to a select group of customers who have invested in our Premier Support Account Management offering.
In this role, you will be a strong partner for the customer success team, owning the ongoing product support relationship, for up to 5 betterworks customers, throughout their customer lifecycle. Your focus will be to help drive broad adoption of the betterworks solution and act as the primary point of contact for product support related issues between your customers and the betterworks product and engineering team. Throughout the customer lifecycle, you will also play a role in helping customers with on-going configuration assistance, assisting with survey design and review, and helping customers set-up and maintain custom in-product guides that need to be developed in support of each customer’s betterworks program.
This role is not location specific and will report to the betterworks Manager of Customer Support Services.
What you will do:
What you’ll need:
The ideal candidate must be a self-driven, quick learner with good technical aptitude and a customer-first mindset. The candidate should have the ability to master a robust suite of software products, explain sophisticated concepts in clear language, analyze use cases and provide optimal solutions. Specific requirements include: