Stryker (501+ Employees, 18% 2 Yr Employee Growth Rate)

8% 1-Year Employee Growth Rate | 18% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Position Description:

Seeking an experienced Systems Administrator to aid with implementing and providing systems

administration for solutions for enterprise customers. This position is for a one-year contract. The position will be responsible for ensuring successful and continued adoption of the overall solution set. This position reports to the Manager, Systems Administration.

Responsibilities

  • Manage multiple databases; Establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
  • Manage servers including software updates, OS maintenance, backups, and collaborate with the customer on antivirus, server monitoring and disaster recovery practices
  • Manage devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
  • Train users to use products effectively; Collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
  • Deliver advanced training and support for super users and clinical educators
  • Deliver ‘train the trainer’ sessions to clinical educators creating a sustainable training process post-contract
  • Provide on-site support for reporting and resolving end user issues, including issues with equipment, database and training and answer end user questions
  • Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization; Collaborate with Technical Support and the customer’s support organization to resolve technical issues; Maintain clear documentation on status and resolution of issues using case management software
  • Review reports with customer stakeholders. Identify opportunities to improve product performance and adoption and take action on implementing the improvements
  • Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines

Competencies

  • Extremely detail-oriented. Ability to design, implement and execute effective processes resulting in accurate data generation and reporting
  • Excellent written and verbal communication skills and a record of providing timely written reports and documentation
  • Good judgment and problem-solving skills
  • Passionate about customer service with a focus on listening skills, outgoing interpersonal skills, and a record of executing closed-loop communication
  • Ability to develop, implement, and maintain on-going training for new employees and new product features
  • Independent worker with strong project management skills, with the ability to ensure goals and objectives are delivered

Requirements

  • Bachelor’s Degree in Nursing, Nursing Informatics, Business Administration or Information Technology or related field or equivalent
  • 5+ years’ clinical or healthcare IT (HIT) experience
  • Must be a US Citizen
  • Demonstrated success in delivering excellent customer support
  • Prior experience supporting clinical end users through rounding and training
  • Able to work under pressure with physician and nursing staff
  • Experience with clinical workflow analysis and design
  • Highly proficient with MS Office, especially Excel
  • Experience with Cisco wireless networks and equipment a plus
  • Minimal travel (up to10%) within the US
  • Proof of full COVID-19 vaccination required

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

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