We’re looking for a Technical Account Manager to join our Customer Operations Team who gets a kick out of solving integrated technical and implementation challenges and working directly with customers. Enervee provides an enterprise SaaS solution to investor-owned and municipal electric and gas utilities, which are transforming the way they engage their customers on purchasing energy-saving products and services across the connected home, appliances, solar and electric vehicles. We provide solutions for our utility customers (we call them partners), so they can engage better with their customers.
Note: This role can be based anywhere in the US. Our Technical Account Manager will be working with utility partners across Pacific, Central, and Eastern time zones and working with majority of team members based in California
What You Will Do
As Enervee’s Technical Account Manager in our Customer Operations Team your primary responsibility is to solve technical roadblocks in the partner experience so they can move forward in successfully attaining their goals and KPIs. Your day to day involves leading partner implementations, configuring the Enervee platform for new and existing partners, troubleshooting technical issues, and finding resolutions for partner issues or requests. Having prior experience engaging with product and technology teams is imperative, as you’ll be working closely with our Customer Success, Customer Support, Product, Data, Design, and Engineering teams on a daily basis.
How You Can Make An Impact
Why You Will Love Being Part of Enervee
People are our greatest asset and we want to empower our Technical Account Manager to help achieve our vision!
How We Care
The well-being of our employees is pivotal, and we address this through various perks and initiatives we periodically assess and enhance. We care about your present as well as your future and provide competitive compensation in addition to the following:
What You Bring To The Team
Enervee’s Technical Account Manager for our Customer Operations Team has a passion for saving energy and having a positive impact on the environment. You are a fast learner who can understand and articulate technology at any level. You also bring your “Roll-up-your-sleeves” mentality addressing customer issues with initial troubleshooting and evaluation.