WordPress VIP is part of Automattic, a distributed company with more than 1300 Automatticians in 75+ countries speaking 90+ different languages. We’re the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, and we believe in making the web a better place.
Our common goal is to democratize publishing and commerce so that anyone, anywhere can tell their story or sell their product.
You are motivated by impact, whether that’s achieved by rapid deployment of bespoke, high-profile sites; helping newsrooms take control of their online publishing; helping businesses with their digital transformation; or working with some of the most influential companies in the world to get the most out of WordPress.
Your style is to get things done while reducing friction for your colleagues and customers, to respond rapidly when called upon, as well as being proactive. You view our customers as partners and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines and working with everyone from engineers to GMs and VPs of Sales.
In addition, you have experience with:
Prospective Technical Account Managers will be evaluated by the WordPress VIP, Special Projects, and Newspack teams. Candidates may indicate a preferred area of interest.
As a TAM for WordPress VIP, you will help drive our Enterprise customers’ adoption of the VIP platform by managing and understanding our customers and partners from discovery, through launch, and beyond. WordPress VIP TAMs are the principal operational customer contacts for the ‘voice of the customer’ internally. You will influence how our customers best engage with our platform and complementary Automattic products and services.
As a TAM on the Special Projects Team, you will regularly audit, review, and recommend improvements to customer sites and work with designers and developers to implement those recommendations. You’ll draw on your project management, organization, and communication skills to move large scale site-builds forward.
As a TAM for Newspack you will work directly with our growing roster of small and medium-sized news publishers to migrate their sites to WordPress and relaunch on the Newspack platform. Secondary responsibilities include troubleshooting technical issues as they arise and working with Publishers to identify and embrace best practices in digital news publishing and monetization. You’ll also work closely with our product/dev team to refine the product and drive adoption. Note: We are not currently hiring for the Newspack team.
We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity, and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.