Contentsquare (501+ Employees, 70% 2 Yr Employee Growth Rate)

35% 1-Year Employee Growth Rate | 70% 2-Year Employee Growth Rate | LinkedIn | $812M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers. In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In May of 2021, we raised $500M in Series E funding, but we’re not stopping there.
To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! #WeAreCSquad
About the Role:
Contentsquare is looking for a Technical Support Engineer to join our team and help support our customers in the US, specifically on the West coast. Contentsquare’s Technical Support Engineers are technically skilled, love working with customers, great problem solvers and creative thinkers. You will have the opportunity to interface with our key customers and work on exciting and complex customer inquiries.
This position offers a great opportunity for an individual to grow their career within the growing customer support team in the US. If you’re excited by the idea of being part of a rapidly growing web/app analytics company where you can grow your technical skills, we want to meet you.
Location: Remote – US , but must be able to work West Coast hours (9:00am – 6:00pm PST)

What You’ll Do:

    • Providing first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve specific product related issues while maximizing customer satisfaction
    • Responding to, resolving and documenting all incoming cases reported by customers, account managers, customer success managers and sales engineers via telephone, web, and other support channels as required
    • Gathering and analyzing information, evaluating impacts, resolving or escalating issues as needed
    • Managing customer and internal stakeholders’ expectations around resolutions and timelines
    • Ensuring Support Service Level Agreements (SLAs) are managed and met
    • Delivering training sessions and webinars about Contentsquare’s products for internal personnel
    • Flexibility in participating in a rotational on-call schedule during extended shifts (weekdays) and weekends and retail holidays as needed.
    • Acting as a Customer-facing subject matter expert
    • Able to travel up to 15%

What You’ll Need to Succeed:

      • 2+ years’ experience in providing customer facing support to Enterprise Accounts
      • You have experience with JavaScript, HTML5, CSS
      • Ability to work West Coast hours (9:00am – 6:00pm PST / 12:00-9:00 PM EST)
      • Bachelor’s degree in computer science/Information technology or equivalent
      • Ability to work in a fast-paced startup SaaS environment
      • Strong desire to teach new customers about the platform
      • Strong communication and interpersonal skills
      • Experienced in working in a web, SaaS environment a plus!
      • Experience in JIRA and Salesforce a plus!
#LI-Remote #BI-Remote
Why you should join Contentsquare
– Our clients, partners and investors love our industry-leading product
– We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
– We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact
– We’re human first. We hire talented people and provide them with the trust, resources and flexibility to get the job done
To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:
– Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues
– Generous paid time-off policy (every location is different)
– Immediate eligibility for birthing and non-birthing parental leave
– Wellbeing allowance
– Home Office Allowance
– A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours
We offer many benefits in various countries — ask your recruiter for more information
Uniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights.

Tagged as: >50% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded

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