We’re Vidyard, the pioneers of the Video Analytics Platform category and the most exciting tech startup in town! We have big plans to grow and are building a world-class team to help us meet and exceed our ambitious goals.
You’re ready to provide outstanding customer service and display patience and enthusiasm when helping people with varying technical experience. You love figuring things out and tinkering with new software. You have a natural gift for isolating issues and determining root cause.
If you are passionate about video, enjoy working directly with customers, as well as enjoy finding creative solutions to fit unique use-cases – we’d love to learn more about why you feel you’d be a great fit! Please send a video with your application using Vidyard’s Chrome Extension or Desktop App.
Vidyard has successfully moved to a Remote First operating model. So whether you are located close to one of Vidyard’s collaboration spaces in Kitchener, ON and Vancouver, BC, or if home is anywhere else in Canada, you will be an integral part of the team.
As a Technical Support Specialist, you will:
To be an effective team member, you will have:
Some nice to haves include:
What does Vidyard do?
Vidyard is the online video platform built for business. Our free video creation and hosting solution is trusted by thousands of organizations across the globe—from startups to Fortune 500 enterprises—to get their business videos online. Backed by powerful video analytics, security features, and integrations with other business tools, Vidyard makes video easy for marketing, sales, support, and communication teams. We’re passionate about helping companies grow their business through the power of video.
Life as a Vidyardian:
You will have the opportunity to create your own destiny in your role by generating and managing your own projects and seeing the impact of your work.
At Vidyard you will work alongside the best and brightest in the industry. We hire carefully for technical expertise and cultural fit, and are proud of our team!
We never miss an opportunity to have fun.
Perks & Benefits
We offer generous subsidies for health & wellness and continuing education, on top of competitive pay & health benefits.
We thank all applicants for your interest in Vidyard. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.
Vidyard is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Talent team.