Rippling is the first way for businesses to manage their HR & IT from payroll and benefits, to employee computers and apps all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is headquartered in San Francisco and has raised over $200M from top-tier investors, including Founders Fund, Greenoaks Capital, Coatue Management, Kleiner Perkins, and YCombinator.
About the Role:
The Customer Enablement team’s goal is to make our customers self-sufficient during every product interaction. We do this by building customer resources across our Help Center, education program, and customer community. We expose these resources to customers at their moment of need.
As a Technical Writer, you’ll primarily document new products and find ways to make our content more discoverable. Your work will span many documentation types: traditional Help Center articles, reference documentation, code samples and recipes, and coursework for our query language.
We’re looking for someone who can quickly understand new technical concepts, distill those concepts for a wide audience, and shape the direction of the Enablement team.
What You’ll Do:
- Document new products and features, especially for our most technical products like Identity, Devices, and APIs
- Build technical coursework in our Education platform
- Identify and close content gaps alongside Support & Product Management
- Organize our documentation; find opportunities to make resources more discoverable
- Identify opportunities for product redesign or tighter in-product linkage to content
- Review success metrics across documentation traffic and Support data
- Evangelize the Help Center internally; inspire other teams to contribute to our knowledge base, especially with new recipe’ ideas
- 3+ years of experience with technical writing
- Experience documenting APIs, query languages, or technical integrations
- Clear aptitude for learning new technical concepts
- Ability to synthesize large, complex problems into simple, easy-to-understand concepts
- Strong organizational skills; ability to manage expectations and maintain focus
- Demonstrated ability to navigate an ambiguous environment where the answer is not clear
- Grit; a sustained history of hard work and perseverance
- Curiosity; a bias to constantly question, dig deeper, and learn
Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.