Operations Manager – Soofa
Dev Ops & SysAdminBookmark Details
Soofa (11-50 Employees, 2 Yr Employee Growth Rate)
1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $3.2M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Description
Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use. We’re a growing woman-founded MIT startup with a mission to make cities smart, social, and sustainable.
We are seeking a meticulous customer centric Operations Manager to join our Operations team overseeing our field maintenance team that monitors, troubleshoots and services Soofa Signs across the country. This role will focus on keeping our fleet’s of top-of-the-line IoT devices immaculate and our customers happy.
Soofa is committed to building a diverse staff and strongly encourages BIPOC and minority applicants. Remote candidates welcome, Boston area preferred.
Soofa is for people with a shared stake in a special place. Learn more about Soofa culture here.
Responsibilities
- Manage day-to-day Soofa Sign fleet operations
- Oversee work orders for in-field contractors to complete sign repairs and key component swaps
- Collaborate with engineering on software new tool development
- Create in-field contractor work reports, manage the contractor invoicing process
- Produce failure reports, identifying emerging trends for maintenance
- Manage maintenance inventory
- Improve workflows between operations, sales, customer success and field maintenance
- Implement new operations software tools
- Develop KPIs with VP of Operations
Requirements
Qualifications
- 5-10+ years experience in a technical operations role
- 1+ years’ startup experience
- Experience using SaaS and productivity tools, such Slack, Salesforce and Asana
- Strong communicator and forward thinker
- Effective meeting planner and runner—we want to see the template you use for meeting agendas
Candidate Characteristics
- Comfortable communicating with and coordinating remote work with contractors
- A meticulous worker; nothing delights you more than a pristine spreadsheet
- Strong analytical and documentation skills
- Curious and ambitious, excited to learn the ins and outs of Soofa’s product
- Love of working cross-departmentally with many stakeholders
- Warm, empathetic, people-first approach to everything you do
Bonus Points For
- Experience with ticketing system such as Zendesk or Freshdesk
- Any firmware or software experience is a plus
Benefits
- Best of both worlds: Soofa’s Cambridge HQ is open, safe, and compliant for anyone who wants to use it; or, work from anywhere
- Free short- and long-term disability and life insurance
- Generous healthcare, dental, and vision plans
- Paid family time and parental leave
- Flexible PTO
- Dog-friendly office
- Virtual and in-person team events
- Company culture focused on talent development and caring personally
Soofa is an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Soofa is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.