Customer Success Manager B2B – German speaking – FINN GmbH
Customer Service
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FINN GmbH (201-500 Employees, 2 Yr Employee Growth Rate)
1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $908.3M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
FINN’s car subscription is the flexible alternative to conventional car ownership, which also compensates for all CO2 emissions. This is how mobility is fun and sustainable. On our mission to become the most popular car e-commerce platform, we cooperate directly with the manufacturers and the world’s leading investors.
your role
As a Customer Success Manager, you will work with our VP B2B Customer Success to ensure that our corporate customers receive the best possible support. This gives you a significant influence on the satisfaction of our corporate customers, which is reflected in the fact that they conclude follow-up contracts for expiring subscriptions and that they purchase additional vehicles from us. Generating this organic growth is an essential part of our B2B strategy.
Why FINN?
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- This position is possible onsite in our office in Munich as well as remotely or from the home office.
- FINN has enormous growth potential. You have the chance to develop quickly and be successful in a highly motivating start-up environment with challenging tasks in cross-functional teams.
- Excellent target salary, significant virtual company shares and €1,500 annual training budget.
- An open, modern office in the heart of Munich, known for unforgettable team events and lots of fun in a great team.
- Would you like to drive your own FINN car? – No problem with your discount.
your goals
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- Know the market and our product: You will become an expert when it comes to the market for company fleets and what we offer.
- Manage a portfolio of existing customers: You are responsible for creating an outstanding customer experience for our corporate customer portfolio. In close cooperation with the B2B team, you will manage to satisfy our customers and ensure that they conclude follow-up contracts.
- Grow the accounts of our existing customers: One of your main responsibilities is to ensure the growth of the existing B2B accounts. With an optimal offer and excellent support at all levels, you will be able to cover our customers’ new vehicle needs with subscriptions from FINN.
- Improve our processes: You identify potential for improvement and help establish new processes and improve existing ones. In this way you contribute to increasing the efficiency and quality of our work.
requirements
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- You have successfully completed your (bachelor’s) degree.
- Experience in sales, customer success or (key) account management is an advantage.
- You are a communication talent.
- Your entrepreneurial thinking makes you a competent contact person who works out solutions together with potential customers.
- You are structured and question existing processes.
- You speak fluent German.
interest aroused?
Apply online now with your CV and relevant certificates. Paul Weissinger and Lara Hochbahn look forward to receiving your application!
Equal opportunities for everyone
FINN stands for equal opportunities for everyone. We are committed to an open, inclusive environment where you can be who you are.