Manager, Creative Operations – Lightspeed
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Lightspeed (501+ Employees, 59% 2 Yr Employee Growth Rate)
18% 1-Year Employee Growth Rate | 59% 2-Year Employee Growth Rate | LinkedIn | $1.2B Venture Funding
What Is Employee Growth Rate & Why Is It Important?
As Manager, Creative Operations, you will oversee a team of marketing project managers and provide guidance to projects across our marketing department. You will bring campaign briefs to life by building project plans, scheduling the team, organizing tasks and monitoring progress to ensure the campaign is launched and evaluated as planned.
Reporting to the VP, Brand, you will define and implement project management frameworks and processes for global cross-functional marketing initiatives. You will work with your team and departmental leaders to ensure the smooth delivery of Lightspeed’s global marketing roadmap, always driving ways to create efficiency and consistency in creative production and the final output. You will oversee department-wide resource capacity planning to inform the feasibility of marketing roadmaps and staffing recommendations.
What you’ll be responsible for:
- Day-to-day management of a team of Marketing Project Managers team including reviewing and providing feedback on project plans and communication, individual development plans, team structure, OKR definition and process.
- Defining the creative process and identifying gaps in technology or process and propose solutions to optimize the efficiency of creative production to produce high quality collateral. This includes but is not limited to; global campaign production workflows, brief usage, optimizing feedback loops, digital asset management, post mortems.
- Continually improve the project categorization and prioritization framework
- Oversee the usage and implementation of marketing project management tools such as JIRA, Monday and more
- Oversee capacity planning across groups and provide guidance and recommendations on feasibility of roadmaps
- Develop systems and metrics to report on capacity utilization across projects to improve efficiency
- Develop & maintain documentation on project management processes to facilitate department-wide training and development
- Maintain understanding of all aspects of brand standards, design and production process
- Arbitrate communication issues between cross-functional teams and optimize communication channels and strategies
- Support departmental planning cycles by facilitating monthly cross-team alignment meetings between Marketing leaders
- Assist on the delivery of specific projects within the marketing roadmap that require senior and strategic program management support by developing timelines and overseeing project delivery from briefing to launch
- Ensure high-quality and efficient creative output
- Review, iterate and improve delivery process
What you’ll be bringing to the team:
- Experience in a Marketing Program Management or Creative Operations role; preferably in a fast-paced, B2B business
- Proven experience in a people leadership capacity with a focus on coaching and developing talent
- Experience implementing department technology (eg. JIRA, Monday or other project management tools)
- Understanding of resource management, technology management and creative production workflows
- Proven track record of facilitating best in class creative and building processes that create consistent experiences across teams
- Ability to communicate, manage expectations and build strong connections with executive leadership
What’s in it for you:
Come live the Lightspeed experience…
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy and healthy:
- Lightspeed share scheme (we are all owners)
- Flexible working policy and unlimited paid time off (Yes, you read that right)
- Mental health online platform and counselling & coaching services
- Health and wellness benefit
- LinkedIn Learning license (learning is always ongoing)
- Volunteer day to be able to give back to society!
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.