Customer Success Advocate – Square
Customer ServiceBookmark Details
Square (501+ Employees, 60% 2 Yr Employee Growth Rate)
16% 1-Year Employee Growth Rate | 60% 2-Year Employee Growth Rate | LinkedIn | $601.2M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
“We started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. You are dedicated to providing outstanding customer service, being the voice of Square. You have demonstrated experience using your proximity to customers to identify high-use improvements to the customer experience.You Will:Spend the majority of your day (up to 90% of your shift) working with Square sellers by handling inbound phone calls in a fast-paced environmentIdentify and cross-sell Square products to customers through education on Square's ecosystemApply creative problem solving to seller inquiries with the support of your partners, resource and leadershipConnect with sellers to discuss their needs and how Square products can help them start, run and grow their businessIdentify, document, taking ownership of customers' issues seeing problems through to resolution, escalating feature requests.*Willingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidaysYou have:Fluency with strong organizational, analytical, written, and verbal communication skills, with evidence of previous customer service experience and technical ability being highly regarded, both spoken and writtenThe soft skills to engage with sellers over the phone, asking questions and offering solutions for their businessThe ability to type and double task efficiently while handling phone contactsGenuine curiosity about people, technology and business, while possessing the ability to inspire passion in othersProblem Solving Skills. You enjoy digging into a problem and finding a solution.The ability to customize the support experience to the needs of individual customersInterest in receiving and implementing feedback, and dedicated to personal improvementComfort with ambiguity and resilient when facing rapid changeSuperb attention to detailExcellent time-management skillsA desire to help people and improve the customer experience of our sellersThe ability to turn around challenging issues through de-escalation and problem solvingYou must reside within 50 miles of Atlanta, Georgia to be considered for this position.We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
PerksWe want you to be well and thrive. Our global benefits package includes:Healthcare coverageRetirement PlansEmployee Stock Purchase ProgramWellness perksPaid parental leavePaid time offLearning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.”