Senior Analyst, Payment Compliance – Airbnb

About Airbnb Capability Center: Airbnb Capability Centre (formerly known as Airseva) was set up in 2017 in Gurgaon. We provide specialised operational services which enable Airbnb’s business and functions across the world. These include Finance Technology, Finance Shared Services, Analytics, Engineering, amongst other verticals.

Our offices are home to multi-skilled teams with an insightful and deep understanding of our business and community. We’re hospitable, fun and we welcome all with open arms.

About the role: Sr. Analyst supports Airbnb’s payments compliance activities. This position is responsible for managing high volumes of alerts and/or cases generated by multiple queues to satisfy processes required by AML, Economic Sanctions Enforcement and other compliance programs. This role ensures that day-to-day compliance activities relating to these programs are maintained to a high standard.

What you’ll do:

• Review and investigate alerts or cases escalated from various sources to provide supporting documentation and narratives to aid with determining if activities are unusual or out of character.
• Manage large volumes of incoming cases and execute decisions under pressure of tight deadlines and regulatory time frames for TMIR.
• Leverage open and closed source systems to decide potential matches in the relating queues.
• Compile appropriate case notes and other documentation to support review, completed steps, recommended determinations, etc.
• Gather relevant and applicable on and off-platform data and objective information to support a subjective determination to support a case through its lifecycle.
• Prepare detailed reporting to support independent decisions & justification for escalations and de-escalations including extensive supporting documentation and comprehensive narratives.
• Assist in the assessment of potential risks, patterns and trends based on case review and investigations completed.
• Assist and support leadership with procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager.
• Identify accurately and escalate compliance risks and opportunities to the Compliance Management

What you bring:

• Bachelor’s Degree or Technical Equivalent.
• 3-5 years compliance operations experience in payments, banking, or e-commerce with 1+ years working in Sanctions and PEP screening/decisioning.
• Fundamental knowledge of counter terrorist financing, anti-money laundering and anti-fraud, and anti-bribery and corruption typologies related to the payments and e-commerce space.
• Strong systems thinker.
• Superior communication skills both written and verbal.
• Strong ability to think clearly and rationally in order to understand logical connections between various data points.
• Strong problem solving skills with an emphasis in adaptability and resilience.
• Ability to clearly articulate complex case patterns.
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually.
• Ability to work closely and build trust with your team and other teams.
• Exceptional organization and process management ability.
• High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving.
• Ability and desire to work in a fast-paced environment.
• Familiarity with SQL and data querying skills is a huge preference.