Client Operations Support Admin – Remote based – Zego

We are Zego – a commercial motor insurance provider that powers opportunities for businesses, from entire fleets of vehicles to self-employed drivers and riders. We combine best-in-class technology with sophisticated data sources to offer insurance products that save businesses time and money.

Since our inception, we have believed that the problem with traditional insurance is that it holds businesses back. It’s too expensive and time consuming, and it no longer suits businesses who use vehicles to earn money. Our products represent a solution to this problem for businesses based across the UK, Europe and beyond.

So far, we have raised over $200 million in funding and we were the first UK insurtech to be valued at over $1 billion. We were also the first to be awarded our own insurance license and recently won Tech Company of the Year 2020.

At Zego, we are proud to say we have a diverse and inclusive team, unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego, no matter their role, has an integral part to play.

Overview of Team

Zego continues to rapidly scale and the B2B Fleet team is at the forefront of that growth. Our operations and account management team is at the forefront of all of our customer and external partner engagements. We value our customers, connecting us to steer meaningful conversations that Drive, Develop and Enhance their journey at Zego.

Purpose of Role

Our Client Support Admin supports the Client operations function , account management as well as sales function in the B2B team.

In this role, you’ll often be asked to support the Client Ops team, working to tight deadlines on fleet launches and onboarding our customers.Your attention to detail and ability to meet deadlines while prioritising tasks is extremely important to be successful.You should be comfortable working in a fast-paced environment and have the ability to quickly adapt to change.

What you will be working on

• You will work cross-functionally on the core administrative activities that support the team, such as:
  • Transferring new fleet data into our internal system
  • Formatting and uploading driver and vehicle data
  • Generating and allocating policy documents to ensure our practices remain compliant with carrier and industry standards.
• You will work with our internal CRM, the Google Suite and Microsoft to process, input and maintain data quality and completeness
• You will balance frequent and regular tasks with ad hoc requests and ad hoc projects to support system enhancements, data uploads and more
• You will succinctly and clearly communicate with internal stakeholders around data inconsistencies, bottlenecks in workflow and opportunities for increased efficiency
• Working with the sales and pricing team to collect all information needed for new fleet launches, and quality checking the information sent through by other team members.

What you will need to be successful

• You have experience with data entry or have worked in detail oriented roles
  • Excel and Google Suite experience is a plus
• You follow detailed processes and manage your time strategically
• You can seamlessly juggle multiple deliverables
• You adapt quickly to changing processes and pick up new tasks quickly
• You are comfortable working remotely in a fast paced, rapidly evolving environment
• You are proactive, with an eye on speed and efficiency
• You embrace Zego’s core values

What it’s like to work @ Zego :

Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There’s plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You’ll work alongside a talented group of people who respect each other’s differences and seek to understand fresh perspectives.