Business Operations Manager – Talent Tech Labs

As an industry leading research and advisory firm focused on the intersection of technology and talent, Talent Tech Labs helps many of the worlds’ largest companies select and apply the best suited advanced technologies to improve the effectiveness of their talent acquisition and management processes – helping enterprise clients and staffing companies apply technology to attract, select, hire and retain, train and promote their most important assets; their prospective new hires and valued employees.

TTL is seeking an energetic Business Operations Manager to help keep the various teams’ workstreams organized and structured as we grow the business, expand our offerings and develop our team. In addition to project management responsibilities, this is an integrated role between the company’s research and product deliverables and the sales, customer success and marketing efforts to delight our prospects and clients with seamless service delivery.

The primary areas of concentration are supporting Research & Product Operations, Sales Operations, and the overall Project Management of our service delivery function.

In support of Research Operations, you will:

●      Manage the administration of our client facing research portal

●      Track all research product that is created

●      Provide resource planning support

●      Assist in the dissemination and propagation of new research when released

In support of Sales / Marketing Operations, you will:

●      Assist in the scheduling and management of experts contributing to our publications

●      Maintain timelines for publications and events

●      Manage subcontracted production resources

●      Manage Order Entry and assure the seamless hand-off from Sales to Delivery

In Project Management you will:

●      Be the primary client interface for all project services

●      Maintain project calendars and resource tracking through engagements

●      Managing the company knowledge repositories in Google Workspace

●      Audit internal communications in Slack to assure the team remains high functioning and assure the knowledge and industry insights are appropriately shared and recorded

What we’re looking for:

●      Minimum of 3-6 years of operations, project, or administrative management experience

●      Comfortable in communicating project management and resource planning requirements to team members and external stakeholders

●      Great interpersonal skills with the ability to prioritize

●      Attention to detail with the capability of managing multiple tasks concurrently

●      Experience managing vendors and subcontractors that contribute to product and deliverables

●      Proficiency in project and task tracking software

●      Strong written and oral communication skills

●      Highly collaborative team player with the knowledge, intellect and temperament to work effectively in a fast-paced, nimble, lean environment

●      Must be motivated and self-starting; must possess strong time management skills

●      File management experience, preferably in G-Drive

●      Energized with the pace and challenges of a growth stage company

Experience with the following technologies strongly preferred:

●      Google Workspace

●      Project tracking: Monday.com or equivalent

●      CRM capability: Salesforce experience strongly preferred

●      Slack or equivalent collaboration system fluency

●      DocuSign and Adobe DCR product experience

●      Lived experience leveraging social media technologies for prospecting, research, and networking purposes.

Additionally, we offer: 

●      A fast-paced, fun and fulfilling career experience with significant visibility and growth potential

●      Health, Dental, & Vision Benefits

●      401k plan

Why Join Us

Talent Tech Labs is a fast-growing, nimble, and innovative company committed to our clients’ success. With a unique 8+ year lineage, TTL has evolved into the leading fully independent trusted advisor for anyone seeking to better understand and apply talent technologies.  Our research and advisory sales have more than tripled year-over-year.

Talent Tech Labs offers a unique, startup-like experience with the scale and backing of the most respected names in the human capital and digital transformation sectors. We are a remote first organization, with team members hailing from New York to Toronto to Austin to Palo Alto. If you’re interested in joining a dedicated group of professionals at a fast-growing company and have a real-world impact on the hiring and management processes impacting millions of candidates and employees, TTL is the place for you.

All your information will be kept confidential according to EEO guidelines.