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Marketing

Services Technical Architect – Marketing Cloud Marketing

16% 1-Year Employee Growth Rate | 37% 2-Year Employee Growth Rate | LinkedIn | $65.4M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

The ideal Technical Architect is a demonstrated thought leader in technical aspects of customer and partner engagements. Technical Architects deliver complex, tailored solutions to meet the customer’s business and technical requirements. They focus on the following domains: data, scripting, process flow, API and integrations. Technical Architects lead the technical project, including evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution and may lead other consultants as part of the customer engagement.

 

Responsibilities

  • Help clients consistently meet/exceed goals and metrics

  • Provides technical consultation on various aspects of the product and solutions based on the customer’s business requirements

  • Participate in the creation of an actionable BRD/FSD (Blueprint) that aligns a customer’s technical business needs to that of the Salesforce Marketing Cloud Solution

  • Executes development and advanced configuration activities per assigned work orders

  • Identify project issues / risks and present alternatives to alleviate or resolve

  • Validates solution components and provide solution walkthrough with customer

  • Develops specialties in Salesforce Marketing Cloud data management, scripting languages, API, and app platform

  • Provide feedback to internal teams and leadership on project completion

  • Be receptive to feedback from internal teams and leadership on project completion

  • Continued professional growth and development

 

Preferred Qualifications and Skills:

  • BA/BS degree, foreign equivalent, or equivalent work experience

  • Relevant Salesforce Marketing Cloud platform development experience

  • Marketing Cloud Admin and Marketing Cloud Consultant, Marketing Cloud Developer, Marketing Cloud Email Specialist Certifications

  • 5+ years’ experience working with an RDBMS such as MySQL, Oracle, or MS SQL Server

  • 5+ years’ experience with HTML, XML, CSS and JavaScript

  • 5+ years’ experience with SOAP APIs, REST APIs and integration techniques

  • Familiarity with security standards such as TLS, SSL, SSO and data encryption

  • Experience in the interactive marketing industry

  • Experience documenting customer problems and software solutions using BRDsFSDs, wireframes, diagrams, workflows and mockups

  • Ability to work independently and be a self-starter

  • Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable

  • Ability to travel to client site (average of 50%), but may be higher or lower based on the client engagement

 

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning; approaches each interaction with an open mind; great listener and hands-on

  • LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships

  • COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

  • STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message

  • TEAM PLAYER: Proficient at collaboration and working with members of a team

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart

  • TRUST: Trust is one of our core values; shows integrity, transparency, and reliability

  • ADAPTABLE: Excels in high levels of uncertainty and change

  • COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base

 

 

 

 

Accommodations – If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

 

 

 

Posting Statement

 

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

 

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