The Account Manager will be responsible for developing and maintaining long-term relationships with a book of clients, liaising between clients, court-reporters and cross-functional internal teams to ensure the timely and successful delivery of our services according to client needs. The Account Managers provide exceptional service and operate with a hospitality mindset.
What you’ll be doing:
Serve as the primary point of contact and build long-term relationships with clients
Support clients via phone and email with exceptional communication skills
Ensure the timely and successful delivery of our service according to client needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives
Responsible for keeping current clients satisfied and delivering exceptional and hospitable client service on a day-to-day basis
Monitor and analyze client’s usage of our product; be proactive in increasing product adoption and revenue within your book of business
Responsible for working with the sales team to onboard and integrate new clients and developing existing client relationships
Liaise between the client and internal teams
What we’re looking for:
High School Diploma or equivalent, Bachelor’s Degree preferred
At least 3 years of Account Management or Customer Success experience or related area; legal industry experience is a plus!
Proficient with using technology and cloud based applications (Google drive experience is preferred!)
Proven account management or other relevant experience
Ability to learn new systems and processes quickly
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on client needs
Proven ability to manage multiple projects at a time while paying strict attention to detail; nimble and willing to wear multiple hats
Excellent listening skills and verbal and written communications skills
Ability to prioritize among competing tasks; good time management
Critical thinking and problem solving skills
Prior experience in the legal industry or start-up is a plus!
Steno is a venture-backed finance & legal tech startup based in Los Angeles that’s modernizing a very traditional industry. Steno makes getting and paying for legal support services easy by combining litigation finance with a two-sided market that connects court reporters, videographers, and interpreters with the law firms that need their services.
Steno has been experiencing very high growth and market adoption since its release in early 2019, and we are continuously looking for amazing people who are ready to upend a traditional industry and to help us meet the demands of scaling our product and to meet our clients’ needs.
Due to COVID-19, we are currently working remotely from home and will provide any equipment needed to be productive and comfortable in a remote working environment. We will be training and continually working as a team through Zoom.
Steno is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental ability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.