Customer Marketing Manager
Why you’ll love UserTesting:
User Testing enables every organization to deliver the best customer experience powered by human insight. With User Testing’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.
More than 2,000 customers, including more than half of the top 100 brands in the world, have adopted UserTesting to build better products, make more informed business decisions, and deliver amazing experiences based on customer insights. Backed by Accel and OpenView, UserTesting is headquartered in San Francisco, California with offices in Atlanta, Georgia and Edinburgh, Scotland.
The UserTesting Customer Marketing team’s mission is to engage our customers throughout their entire journey to drive adoption, retention, expansion, and advocacy.
About the role:
You will be responsible for key Customer Marketing programs and initiatives, including the customer reference program, award program, and advocacy campaigns. You are passionate about building relationships with customers, working with them to bring their inspirational stories to market, and engaging them in programs that create mutual success. You will collaborate with Marketing, Customer Success, and Sales teams. You are a relationship builder, a customer-driven, goal oriented, project manager, a creative problem solver, an articulate communicator, and always learning, humble, and kind.
How you will make an impact:
Why you should work at UserTesting:
We’re honored to be named a 2020 Inc. Best Workplace, and named to Deloitte’s Technology Fast 500 List, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users.
With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Besides a great work environment and the opportunity to change the world, we’re also growing fast, — join us!