Account Management Team Manager – REDICA Systems

Redica Systems is a technology company using data, analytics, and expertise to deliver meaningful insights to quality and safety professionals in the Life Sciences industry. By applying artificial intelligence to large and disparate government datasets, we empower the champions of quality and safety with actionable data intelligence. Our customers rely on the Redica Platform to improve compliance, drive up efficiency, and build deeper institutional memory.

Headquartered in Pleasanton, CA we recently raised a Series B round of financing, and are rapidly writing our next chapter. We currently serve over 200 customers in the pharma, medical device, and food industries, including 19 of the top 20 pharma companies and 9 of the 10 top medical device companies.

There could be a role for you here. Let’s talk!

We’re looking for a dynamic, highly motivated Account Management Team Leader to help drive our growth in U.S. and international markets. In this role, you will lead a team responsible for managing and growing strategic accounts across the globe.

Creativity, initiative, and the ability to lead and manage a growing and geographically distributed team are critical for success in this role. Your team’s mission is to foster outstanding customer relationships, ensure exceptional customer satisfaction, and drive healthy revenue growth.

This is a wonderful opportunity for you to join a rapidly growing technology company and be an early part of shaping the direction of our Account Management team.

Key Responsibilities

• Hands-on leadership of our talented and growing Account Management team
• Mentor direct reports, devise ways to hone team capabilities, ensure ongoing professional improvement, and identify future leaders
• Ongoing team management against aggressive yet inspiring performance objectives, sales targets, and critical milestones for weekly/monthly/annual periods
• Proactive assessment, clarification, and validation of customer needs in order to develop effective, long-lasting solutions
• Drive and develop account-specific growth strategies and approaches
• Run team meetings, pipeline reviews, and commercial leadership KPI reporting
• Develop industry-leading relationships with external key account contacts in order to ensure that the business receives a steady stream of client leads

• 5+ years of experience leading, developing, and motivating a team of high performing account managers
• A proven, successful track record of establishing, developing, and retaining high-value customer relationships
• Ability to develop and deliver complex messages in clear, understandable, and convincing terms as well as being able to tailor messages for varying audiences in a relatable manner
• Naturally customer-oriented and results-focused
• Self-motivated with demonstrated integrity and respect in the performance of duties
• Exceptional organizational skills with the ability to handle multiple projects simultaneously, while meeting deadlines
• Committed and highly collaborative; valuing the input of colleagues and involving others in important decision-making
• An absolute ace in MS Excel and Salesforce
• Experience using Salesloft and/or Prolifiq is a major plus

Top Pharmaceutical Companies, Food Manufacturers, Medical Device Companies, and Service firms from around the globe rely on Redica Systems to gather, organize, and bring meaning to regulatory data from regulations all the way to enforcement. Our data and analytics have been cited by major media outlets such as MSNBC, WSJ, and the Boston Globe.

Redica Systems is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

All your information will be kept confidential according to EEO guidelines.