Account Manager, Americas – Jumio

Role Purpose:

The Enterprise Account Manager will lead the overall long term strategy and relationship within the assigned account portfolio. The Account Manager is responsible for achieving financial targets and growth for the accounts assigned, ensuring high levels of customer satisfaction and working with product and marketing teams to feed back requirements and improvements for the product road map.

Role Value:

Account Management looks after the majority of Jumio’s revenue each year. With high levels of repeat business and growing revenue streams from many customers, the Account Manager position is integral to Jumio’s growth and customer satisfaction. You’ll be making a direct impact on Jumio’s success and be helping customers to eliminate identity fraud every day.

Responsibilities:

● Identify business opportunities, build client relationships and demonstrate the desire and ability to negotiate and win deals.
● Work with managers and colleagues to define account strategies and identify opportunities to drive business expansion.
● Interact with clients to ensure customer satisfaction by taking a high-touch, consultative, approach.
● Develop and execute against account plans, meet and exceed targets
● Articulate compelling value propositions about Jumio’s services
● Work cross functionally with Solution Engineering, Marketing and Finance to maximize account growth
● Draft and present business reports

Experience and Qualifications:
● Positive attitude, team oriented and self-starter who can work alone and in a collaborative manner to achieve account plan and contribute to the goals of the organization
● 8+ years relevant experience in Account Management, Customer Success and/or Sales
● Proven track record of meeting and exceeding business established goals
● Experience with Salesforce CRM
● Excellent communication skills, both written and verbal
● Professional, ambitious, determined and results oriented mind set
● Experience in FSI, sharing economy, and / or gaming markets for Security and Compliance is preferred

Key Characteristics and Attitudes:

● Friendly and supportive
● Adaptable and flexible
● Articulate and persuasive
● High IQ and EQ
● Curious and coachable
● Commercially aware
● Resilient and tenacious
● Big picture and the detail

Objectives:

Performance will be measured against quota attainment, percentage of cross-sell and up-sell as well as overall customer satisfaction score.

Progression:

We work in a hyper growth environment and provide the on-going training and 1:1 coaching to ensure the Account Manager is successful.

Key Characteristics and Attitudes:

In a recent global survey these attributes were valued by Jumios in all locations and functions – we firmly believe in hiring for attitude as well as skill.

● Friendly and supportive
● Adaptable and flexible
● Articulate and persuasive
● High IQ and EQ
● Curious and coachable
● Commercially Aware
● Resilient and tenacious
● Big picture and the detail

Jumio Values:

● IDEAL: Integrity, Diversity, Empowerment, Accountable, Leading Innovation

Objectives:

Performance will be measured against quota attainment, percentage of cross-sell and up-sell as well as overall customer satisfaction score.

@Work:

Palo Alto is Jumio’s corporate HQ so has a wide range of roles and big personalities in place. It’s all Head Office functions plus a strong Sales and Marketing contingent. It’s where decisions get made and stuff gets done. No-one takes themselves too seriously and there’s an active social side. In a recent culture survey these attributes were rated particularly highly in Jumios’ Palo Alto office. This position will be remote

● Happy
● Thoughtful
● Knowledgeable
● Caring
● Positive
● Inclusive

Company:

Jumio is the future for online and mobile ID verification. We are the largest and fastest growing company in the ID verification space. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from a wide range of backgrounds and statuses.