CVS Health (501+ Employees, 13% 2 Yr Employee Growth Rate)

5% 1-Year Employee Growth Rate | 13% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Job Description
Position Summary:

CVS Health has a powerful purpose – “Helping people on their path to better health.” To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes. In Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities This critically important role is responsible for managing local client relationships. This role will report to a District Manager of Omnicare Account Management and will manage and develop the client relationship as the liaison between clients and the enterprise. Account Managers are responsible for the day-to-day client support activities, as well as working to retain and expand existing business and are the key point of contact for driving customer satisfaction.

The Account Manager will have the opportunity to impact our business in the following ways:

– Build strong client relationships by consistently delivering client interactions that develop trust and show value

– Attend client meetings as needed within LTC facilities

– Develop cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders; deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities

– Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, update customer on progress

– Manage routine client support activities and resolution of routine to complex client issues and requests. Answer client questions over the phone or in person with LTC facilities

– Partner with Key Account team to deliver initiatives at facility level for National and Regional accounts

– Assess client needs by partnering with facility leadership and present Omnicare value proposition for new products and services to grow base

– Manage facility expectations of contractual covenants

– Deliver non-clinical facility training and support new program implementation

– Assist District Manager on all contract renewals within assigned book of business

– Responsible for activities associated in onboarding new facilities such as collection of resident information and medical records; scheduling, attending, and some facilitation of facility staff training; informing pharmacy of facility needs; serving as single point of contact for facility throughout onboarding process

– Operate with strong business acumen and industry knowledge, remaining conscious of industry trends

Page Break

Required Qualifications:

– +2 years of customer facing experience

– The ability to travel overnight at least 50%

– Valid drivers’ license and able to provide proof of insurance, if driving

– CRM proficiency, preferably Salesforce

Notwithstanding the language in the below COVID Requirements section that references exemption from the vaccine requirement for medical or religious reasons, successful candidates for this position must be fully vaccinated against COVID-19 prior to their start date. Certain health care facilities and other clientele will not allow unvaccinated colleagues to enter their premises, even with a reasonable accommodation that involves COVID-19 testing. Since some of the essential functions of this position must be performed within our clients’ facilities, no exemptions from the vaccination requirement will be allowed for this position.

Pay Range
The typical pay range for this role is:
Minimum: 40600
Maximum: 81100

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Notwithstanding the language in the below COVID Requirements section that references exemption from the vaccine requirement for medical or religious reasons, successful candidates for this position must be fully vaccinated against COVID-19 prior to their start date. Certain health care facilities and other clientele will not allow unvaccinated colleagues to enter their premises, even with a reasonable accommodation that involves COVID-19 testing. Since some of the essential functions of this position must be performed within our clients’ facilities, no exemptions from the vaccination requirement will be allowed for this position.

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
– Established success in client/account management field

– Excellent customer service skills, knowing the appropriate time to be consultative vs solve a problem or fill a need

– Proven success utilizing project management skills; ability to track and manage issues, ensure the right teams are engaged, and facilitate comprehensive and timely issue resolution

– Ability to strategically and creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist

– Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfaction

– Effective presentation skills with the ability to make group presentations to promote client satisfaction, retention, and upsell opportunities

– Knowledge of Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications

– Past industry-related experience preferred

Education
– Bachelor’s Degree required; will consider comparable work experience

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded

Job Overview
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.

Sign in

Sign Up

Forgotten Password

Share