Assistant General Manager – Trove
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Trove (51-200 Employees, 120% 2 Yr Employee Growth Rate)
47% 1-Year Employee Growth Rate | 120% 2-Year Employee Growth Rate | LinkedIn | $122.5M Venture Funding
What Is Employee Growth Rate & Why Is It Important?
About Trove Recommerce
Trove is a mission-driven company that has been called a “sharing economy powerhouse” by Fortune magazine for its innovative approach to recommerce. We are at the forefront of creating the circular economy by partnering with the world’s leading brands to make it easy for them to buy back and resell their items.
Who we are
Recognized by FastCo in 2022 as one of the World Changing Ideas Awards and in 2020 as one of the World’s Most Innovative Companies, Trove powers resale as a channel for the world’s most beloved brands, extending the life of millions of products and creating more inclusive, less wasteful business models. We power the technology, operations, and analytics enabling retailers to stand up a scalable and profitable branded recommerce channel.
Our end-to-end item intelligence optimizes every step of the circular journey and transforms complex logistics into a joyful customer experience, adding to brand equity without increasing carbon emissions. Building and implementing this technology can’t come soon enough, resale is growing at 5 times the rate of e-commerce and 21 times the rate of traditional retail **.
A certified B-Corp, we power in-store and online retail for leaders such as Patagonia, REI, Eileen Fisher, Arc’teryx, Lululemon, Levi’s, and Allbirds with the mission of accelerating the shift to a new era of conscious commerce essential to a sustainable future.
**Source: The Consumers Behind Fashion’s Growing Secondhand Market, BCG, 2020. Source: Trove Data
About the Assistant General Manager
We are looking for an experienced Assistant General Manager to directly manage departments, and each function’s respective manager, in addition to supporting overall company operations in our unique “one of one” re-commerce programs. The Assistant manager responsibilities include developing strategies and practices to ensure each functional area meets and exceeds the service commitments of our partner brands, the needs of the Trove community, and the commitment of quality, accuracy and timeliness to the purchasing consumer. The successful candidate will be able to perform strategic activities across multiple facets of the role, drive adoption and development of best practices, and create an environment of constant learning and improvement.
Responsibilities
- Develop, lead and execute function strategies
- Perform/create scenario analysis and benchmarking for the teams
- Drive performance management processes for all functional area staff by and thru subordinate leadership
- Determine quantity, quality and/or tempo required to accomplish functional objectives and more broadly the objectives of the organization
- Monitor and forecast upcoming levels of demand
- Build and reinforce a culture of responsible stewardship of company resources
- Collaborate with key persons to ensure clarity of the specifications and expectations of the company
- Ensure all critical facets of operations have the equipment, supplies, and training to complete business critical functions.
- Deliver timely and constructive feedback to your direct reports and more broadly to and about the functions you oversee.
- Provide daily and weekly visibility to the team for deliverable performance metrics.
- Drive continuous improvement in operational efficiency
- Develop standardized and repeatable processes within the functions by and with direct reports
- Collaborate with the general manager and senior leadership to deliver on essential tasks of the role
Qualifications
- Familiarity with team management in a retail or E-commerce environment
- Interest in market dynamics along with business sense
- Talent in developing, teaching and coaching staff
- Experience in collecting and analyzing data
- Aptitude in working with data to make sound decisions and recommendations
- Strong leadership capabilities
Trove is proud to be an equal opportunity company and is an affirmative action employer. We believe that diversity and gender balance will help us reach our potential. We are committed to equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We will consider qualified applicants with arrest and conviction records for employment.