Care Management Support Assistant 2 (CMSA) – Humana

4% 1-Year Employee Growth Rate | 13% 2-Year Employee Growth Rate | LinkedIn | $750M Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Description

 

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members’ needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

 

Responsibilities

 

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

 

This position will work an 8 hour shift between 8AM and 8PM with occasional overtime and Saturdays required.

               

Required Qualifications

• Proficiency in Microsoft , Word, Excel, and Outlook
• 1 year or more of call center/high volume call experience
• 1 year or more of administration support experience in the healthcare industry
• Familiarity with community resources
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

 

Preferred Qualifications

• Oral and written fluency in Spanish and English- ability to pass a language test will be required if you meet this qualification

 

Additional qualifications- per Humana’s Work at Home Policy

• Minimal Internet speeds  of 25 Mbps download and 10 Mbps upload
• Speed test to verify internet speed
• Wireless, wired cable or DSL connection is suggested

 

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected, you will receive correspondence inviting you to participate in a Modern Hire assessment.  You will have a set of questions and you will provide responses to each question. You should anticipate this to take about 15 – 20 minutes. Your answers will be reviewed and you will subsequently be informed if you will be moving forward to next round.

Alert:  Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

 

 

 

 

 

 

 

 

Scheduled Weekly Hours

 

40

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded