Dear new Client Success Superstar,
It’s funny to think you’re reading this, even though we haven’t actually met yet. But, given that you’re the Client Success Superstar who’s going to take our amazing team to the next level, we just wanted to say hi. Arne, our VP Client Success, is especially excited to meet you – first because he’s great and a pleasure to work with but, secondly, because he knows just how fascinating a time this is to be joining Buyapowa, as we enter our biggest ever period of worldwide growth.
So, welcome to Buyapowa, new Client Success Superstar. We can’t wait for you to start.
This is what makes Buyapowa Buyapowa:
Traditional marketing is dead. That’s why we’re building what comes next – a whole new channel to attract and acquire customers that reflects the way that people discover, fall in love and shop with today’s leading brands.
We’re thrilled that more and more clients including BT, Vodafone, Formula 1, HSBC, Centrica, and Ralph Lauren are joining Buyapowa on this adventure, each and every day. But, cards on the table, when we started out over 10 years ago, we had no idea we’d become the global leader in what we do. And, while we’ve got huge plans for the years ahead, we’re just as excited by the unknown future as we are by the storied past.
We love new people, new ideas, new skills, new angles, new problems and new solutions. That’s why we’re not going to say something dumb like: “The ideal candidate went to this school, worked at that business and has this personality, that skillset and these boxes checked on their resume”. If we knew exactly what we wanted, we wouldn’t need you. So come show us what we’re missing.
We think these things are pretty obvious, but we’re a bit grossed-out that no one else is really saying them:
So, that’s us. We love building the future and we love the people we’re building the future with. If you’re the future-building kind, and you’ve got the smarts to back it up, the job’s already yours.
You will be primarily responsible for owning client conversations on performance, areas of improvement, and how they can get more from the platform and services. This will include developing and embedding processes and procedures for Customer Success, both within the team and across the organisation. As a key member of the Customer Success team you will also be working closely with the VP Client Services, the Platform Sales team, and other stakeholders to define and implement a consistent approach to post-go-live relationship management across the organisation. This position reports to the VP of Customer Success.
What you will do:
You probably tick a lot of these boxes:
We love you. Here’s why you’ll love us back:
Learning & development. We’ll give you the opportunity to learn, including a personal learning budget for your professional growth.
Ownership. We’ve got big plans and we want you to share in the upside. That’s why you’ll get to participate in a generous equity incentive plan.
Wellbeing. We’re looking forward to seeing you grow in your professional life, but we also care about your wellbeing. That’s why you’ll receive an annual wellness budget, to spend just on you – no questions asked.
Work / life balance. Taking a break is super important to all of us. In fact, it’s something that’s gently encouraged, coaxed and nudged on a regular basis.
Remote-work ready. Our ethos is to prioritise remote working. While we have hubs and we love getting together, our priority is to invest in getting you set up to work remotely. So, whatever you need to be amazing, it’s on us.
Family life. Being part of the Buyapowa family is important to us, but we know you have a life outside of our team, too. Whatever family / home life looks like to you, we offer flexible working.