Community Risk Prevention Escalations Specialist, Global Risk Operations – Meta (formerly Facebook)

17% 1-Year Employee Growth Rate | 34% 2-Year Employee Growth Rate | LinkedIn | $16.1B Venture Funding

What Is Employee Growth Rate & Why Is It Important?

As a member of the Global Risk Operations organization, you are at the forefront of solving problems for Meta, enabling the team to move fast through your problem-solving skills, analytical savvy, and resourceful thinking. This role within the Community Risk Prevention team is focused on enforcement of Meta’s Community Standards against highly sensitive and complex cases. We’re looking for a proactive, analytical team player who thrives in ambiguity, remains committed to quality and efficiency in high-pressure situations, and communicates clearly and concisely.

Community Risk Prevention Escalations Specialist, Global Risk Operations Responsibilities:

• Interpret and enforce Facebook and Instagram Community Standards and policies
• Regularly view and address graphic, sensitive and potentially offensive or controversial content
• Remain up-to-date on key workflow changes, operational guidelines, policy updates and Community Standards
• Anticipate the societal effects of different forms of online behavior, and test hypotheses and assumptions about online activity in an operations setting
• Synthesize review findings and policy assessments as needed for cross functional partners in Policy, Partnerships, and Operations
• Partner with cross-functional partners to drive continuous policy, product, and process improvements
• Develop and design processes to drive efficiency and effectiveness and ensure essential KPIs are met
• Respond to escalated user/partner inquiries with high quality, accuracy and speed
• Please note that some weekend work will be required on a shift basis

Minimum Qualifications:

• Experience prioritizing multiple functions and tasks
• Experience working collaboratively and share knowledge within a fast-moving organization
• Willingness and experience working some weekends on a shift basis
• BA/BS degree or Risk Prevention Escalation experience
• Experience working independently and reliably under pressure timeframes in a fast-paced environment
• Proactive self-starter with experience working in ambiguity
• Analytical-thinking and problem-solving experience
• Experience assessing graphic, sensitive and potentially offensive or controversial content

Preferred Qualifications:

• Experience within operations or equivalent environment
• Experience facilitating user support communications with top quality service levels
• Experience gathering and analyzing data to influence business decisions, improve internal systemic efficiencies, and/or understand risk trends in content

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

Tagged as: 501+ Employees, Hide US-Only Jobs, Venture Funded