Square (501+ Employees, 60% 2 Yr Employee Growth Rate)
“As a CRM Systems Manager, you will be a part of the Business Technology team with a focus on supporting the Afterpay business. You will create enterprise solutions for our Sales Operations partners. As part of this role, you will understand our internal users and will focus on increasing the efficiency of our vertically integrated operations, building scalable platforms, and creating excellent internal tools that help develop & customize operational workflows.You will:Inspire creativity and translate executive sales strategies & priorities into a CRM product roadmap that delivers great seller and merchant experiences, increases revenue generation & efficiency, and ensures cohesiveness across functionsBe the expert on product, solution, and process domains relating to sales business processes like Lead & Opportunity Management, Deal Enablement & Attribution, and Merchant OnboardingConsult and guide partners to maximize the value of connected applications including Salesforce, CPQ, and other third-party sales enablement toolsAct as a strategic technology partner and maintain relationships with product owners, business leadership, and sales engineering teamsDevelop a strategic plan in support of business priorities; Lead development of supporting initiatives that both serve those goals and maintain platform health, including ownership over the product roadmap & reporting on progressEstablish KPI metrics to understand the return on investments and impact on process domainsLead execution & be accountable for business outcomes including Identifying and mitigating risks, dependencies, and impacts across cross-functional business and technology teamsOversee delegation and execution of strategic initiatives by a team of Business Systems AnalystsCollaborate with Architecture and Delivery teams to ensure successful implementation of user-friendly, scalable solutionsLead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutionsIdentify opportunities to improve or automate current state business processesHelp improve standardization and adoption of common practicesStrong data analysis skills and experience improving data qualityWrite technical documentation and provide team training5+ years of product management experience, with at least two years building internal tools3+ years of enterprise experience using Salesforce to develop business solutions for core GTM Sales Processes (Lead Management, Forecasting, Quote-to-Cash)Led the delivery of company-wide product programsExperience in how to summarize complex internal needs across the companyExpertise in developing a multi-year vision and accompanying product roadmapExperience with project management methodologies to manage timelinesExperience with agile-scrum methodologies for sprint executionUnderstanding of core CRM principles including marketing and sales operationsPrevious roles in a consulting or high growth, tech environmentImpeccable customer success mindsetWe’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
PerksWe want you to be well and thrive. Our global benefits package includes:Healthcare coverageRetirement PlansEmployee Stock Purchase ProgramWellness perksPaid parental leavePaid time offLearning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.”