Customer Service Representative – BC.Game
Customer ServiceBookmark Details
BC.Game (1-10 Employees, 2 Yr Employee Growth Rate)
1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding
What Is Employee Growth Rate & Why Is It Important?
BC.GAME is a community-based crypto casino that offers its players the best online casino experience possible!
BC.GAME is among the first gaming platforms to support Bitcoin Lightning Network; BC.GAME is determined to achieve a globally acclaimed compliance standing! By recently obtaining the Curacao License, we hope to attain a recognized standing in the global market & significantly strengthen our position as one of the Best Provably Fair Crypto Casinos!
With our 6000+ games ranging from slots to live dealer games and in-house classic games BC.GAME aims to provide the players with an amazing crypto gaming experience! With a multi-lingual Customer Support team available 24×7 and numerous currencies to choose from, BC.GAME also provides a vault option with up to 10% APY.
All of our games are completely compatible with mobile devices. You can download the smart app from: https://bc.game/app_download
BC.GAME is amongst the top De-Fi casinos currently! We support AAVE, LEND, UNI, and 100+ other cryptocurrencies!
We are currently the best Web3.0 casino!
We’re also one of the first casinos to secure the CIL sub-license in the IPFS before minting it as an NFT, thus making our licensing document available on the blockchain!
Job Description
Job Descriptions:
To handle customer communication on behalf of the company, researching and resolving customer issues, and interdepartmental support. Problem solving, administering the customer’s account.
⚫ Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested
⚫ Research solutions to customer issues
⚫ Interact with various department to resolve customer issues
⚫ Use available tools and information resources to resolve problems
⚫ Use a comprehensive knowledge of the company website to investigate and resolve issues
⚫ Escalate unresolved problems in accordance with establish policy procedures and protocols
⚫ Administer client account management including updating notes in accounts
⚫ Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
⚫ Amending / adjusting transactions in customer accounts when necessary or instructed
⚫ Maintain professionalism and adhere to company standards during all interactions
⚫ Assistance with special Customer Services projects
Qualifications:
⚫ Minimum of 3 years in a position with relevant experience would be an asset
⚫ Knowledge of Blockchain, Crypto & iGaming industry would be an asset
⚫ Basic office skills including knowledge of Microsoft Word and Excel
⚫ Bilinguals are preferred (English + Portuguese), must be fluent in English
Requirements:
⚫ Ability to think critically and draw from experience to make decisions
⚫ Care in dealing with sensitive information
⚫ Ability to deal with ambiguity and identify customer’s needs
⚫ The ability to organize and manage multiple priorities
⚫ Strong customer orientation, able to work on rotate shift
⚫ Smart and flexible