Human Care Systems (51-200 Employees, 37% 2 Yr Employee Growth Rate)

3% 1-Year Employee Growth Rate | 37% 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Deliver empathetic, engaging, and effective support to help patients overcome barriers to treatment adherence.

Are you interested in…?

  • Creating better outcomes for patients, and the rest of the healthcare ecosystem?
  • Helping patients start, stay on, and achieve optimal experience and outcomes with treatment?
  • Working for a profitable and growing (~100 people today) patient-focused health technology company?
  • Working from home anywhere in the US?
  • Having opportunities to grow professionally in multiple directions?
  • Being engaged and challenged by smart, driven colleagues to constantly expand your learning and growth?

Human Care Systems is the Treatment Adherence company…

  • Helping patients start and stay on treatment with rules-driven smart interactions via phone, email, SMS, mobile, web and printed materials
  • Delivering value to all key market participants through optimal use of treatment – patients, HCPs, payers, and biopharmaceutical companies. Our clients are the biopharmaceutical companies who need to ensure their medicines are taken as prescribed
  • Designing our organization as a system and ‘designing-in’ the right roles, technologies, data flows, processes, decisions, and improvement mechanisms

The core of the role is…

  • Provide patient and caregiver support, via remote channels (phone, video, click-to-chat) to help overcome barriers to treatment adherence
  • Build trust-based patient relationships based on empathy and a commitment to help the patient maximize his/her outcome from treatment
  • Working with approved talking points, engage each patient to overcome his/her barriers to adherence: knowledge, injection concerns, side effects, cost, motivation, HCP communication, etc.
  • Utilize motivational interviewing and cognitive behavioral therapy techniques to support each patient to overcome his/her adherence barriers
  • Develop and support each patient to achieve his/her personal action plan to overcome the specific barriers getting in the way of treatment initiation and adherence
  • Document each patient interaction via relevant software programs
  • Participate in regular quality monitoring process where calls and electronic records are reviewed to ensure each patient received the highest quality support possible.

Qualifications…

  • Background in customer/patient service
  • 2 Years of professional experience
  • High School Diploma or GED
  • Proficient in use of CRM technology
  • Must have a quiet and separate room that can be used as home office to ensure patient privacy
  • Excellent communication, time management, and organizational skills
  • Ability to work a flexible schedule
  • Bilingual (Spanish/English)

Preferred qualifications:

  • Experience working in healthcare
  • Experience in customer service
  • Bilingual – Spanish/English
  • AA, BA

Some key details…

  • Competitive compensation at $17-$21/hour based on experience
  • Full family benefits (health, dental, etc.) for full-time employees
  • Paid vacation/time off policy
  • Other benefits: Mobility within the company in many directions; Growth opportunities; Access to senior leadership; Colleagues who are incredibly motivated by our work and helping patients; Opportunity to be at the forefront of technology-led patient support and outcomes

You will like it here and succeed at HCS if you are….

  • At your best when engaged, supported, and challenged by curious, driven colleagues
  • Non-defensive and enjoy iterating and getting designs better and better
  • Self-driven, flexible, and effective at working autonomously
  • A ‘doer’ who is both smart and humble, proactive and reflective, curious and focused, leader and supporter

Our culture is…

  • Patient focused and performance driven – we always deliver for patients and clients
  • Mutually supportive and focused on iteration and learning
  • High on autonomy – we treat all HCS people as responsible adults able to control their schedules and deliver for work, life, and family
  • Driven by a team of ‘T people’ (deep expertise and wide knowledge base) who are curious and inclined to focus, go deep, and learn fast
  • Organically derived – we are who we are

Our hiring process…

  • We will review all applicants
  • Where there seems like a potentially good fit, we will reach out to schedule video chats and interactive exercises

Job Type: Full-time

Pay: $17.00 – $21.00 per hour based on experience

Tagged as: 51-200 Employees, Hide US-Only Jobs

Job Overview
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