SupportNinja (501+ Employees, 68% 2 Yr Employee Growth Rate)

32% 1-Year Employee Growth Rate | 68% 2-Year Employee Growth Rate | LinkedIn | $500K Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Why we’re awesome?
SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.
What does this mean?
We work with some of the world’s most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.
Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.
Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Main Duties and Responsibilites

    • Provide top-notch customer service to internal and external customers via email and chat
    • Process customer orders and furnish order confirmations
    • Provide information to customers about the status of their orders
    • Accuracy in order processing and tracking
    • Respond to customer inquiries
    • Arrange and execute customer returns through the necessary outlets
    • Resolve customer inquiries by gathering information, diagnosing the issue, and providing a resolution or next steps
    • Work with internal or client teams to identify potential issues with new features and services
    • Maintain regular communication with management regarding process improvement opportunities
    • Maintain product knowledge binders with accurate and up to date product information
    • Provide feedback to internal and client teams on the impact of new features or services on existing customer issues
    • Escalate unresolved issues to the appropriate team member for resolution according to established escalation processes
    • Handle up-selling capabilities and retention
    • Perform other duties as assigned

Qualifications

    • Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply.
    • At least 1 year related experience in a customer service Retail Apparel and Fashion account
    • Track record of over-achieving quota
    • Must be able to communicate clearly on email and chat
    • Strong problem solving skills
    • Excellent organizational skills
    • Excellent verbal and written communication
    • Interpersonal skills
    • Ability to work in a team environment
    • Proven ability to multitask & prioritize in a fast paced environment.
    • Empathetic
    • Customer Focus
    • Drive for Results
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Tagged as: >50% 2 Yr Employee Growth, 501+ Employees, Hide US-Only Jobs, Venture Funded

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