Novatek Group (501+ Employees, 2 Yr Employee Growth Rate)

1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding

What Is Employee Growth Rate & Why Is It Important?

Position Purpose

  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
  • Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
  • Assist members and/or providers regarding website registration and navigation
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards based on established call center metrics including turn-around times
  • Talks with customers by phone on past accounts and makes appropriate payment arrangements.
  • Responsible for managing individual accounts.
  • Verifies customer information to maintain account information up to date.
  • Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Tagged as: 501+ Employees, Hide US-Only Jobs

Job Overview
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