Customer service representative – Novatek Group
Customer Service
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Novatek Group (501+ Employees, 2 Yr Employee Growth Rate)
1-Year Employee Growth Rate | 2-Year Employee Growth Rate | LinkedIn | $0 Venture Funding
What Is Employee Growth Rate & Why Is It Important?
Position Purpose
- Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Assist members and/or providers regarding website registration and navigation
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
- Talks with customers by phone on past accounts and makes appropriate payment arrangements.
- Responsible for managing individual accounts.
- Verifies customer information to maintain account information up to date.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.